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Extra Space Storage
- Self Storage
- Sandston, VA
About this business
Location details
520 W Williamsburg Rd, Sandston, VA, 23150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Recommendedthe areas are clean and the staff are friendly
Business response:
Hi Rebecca, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Thanks for recommending Extra Space Storage!
RecommendedI'd like to thank Extra Space stirage for bringing in Servpro to clean up the damage sustained from the heavy rain last Thursday. They were friendly, efficient, professional and empathetic. They drove around with a cooler of iced water for everyone, and that was especially appreciated. Thanks again for your great commitment to customer service.
Prices keep increasing sometimes two-three times a year. When questioned they blame it’s the industry standard. Meanwhile the CEO enjoys his abundant salary.
Business response:
We're sorry to hear this, Quenton. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Once I purchased my storage unit I did not get a follow up call about my unit. Turns out that the unit I received was damaged. After that I received a call saying that I had to move to another unit, but I had no way to move my stuff. Also they put a different lock on my unit so I couldn’t access my items at all. Once I explained that the unit given to me over the phone was different from the one on my contract. A guy named Steve reached out to me and resolved the issue.
Business response:
Hi Timothy, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. We're glad Steve reached out to you and resolved the issue. Stop by our office if you need assistance or have any questions.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,525 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.