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Extra Space Storage
- Self Storage
- Temecula, CA
About this business
Location details
31524 Rancho Pueblo Rd, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The staff was curtious and efficient. The facility is easily accessed. Could use a few more carts. There are four cart stalls at the upper level, but only one cart.
Nice clean facility with a friendly and helpful staff. They seemed genuinely interested in making my experience a good one!
ROBBERY.... If you think your stuff is safe at any Extra Space Storage BEWARE. Our son was robbed at a extra space storage 2 weeks before,my unit was robbed in Temecula. I received a call from Sasha, to let me know my unit (inside) had been broken into and that they drug my safe out into the hallway and cut it apart. NO ONE HEARD OR SAW ANYTHING. NO SECURITY. After we met with the detectives, we came to find out this is not the first time this storage facility has been hit. Hint NO SECURITY!!! The day after the robbe... read more
Business response:
Hi Tammy, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (951) 225-4835.
The storage unit itself is fine, nothing special. Except it was infested with ants when I moved in. My issue is with them raising the price dramatically after about 3 months. Went up by $80 a month with no explanation, from $220 to $310. I would move out, but I moved across country on military orders for a while, so it is extremely difficult to get back there just to move storage units. What a pain. And looking at consumer affairs reviews this appears to be a common practice for them. I will be moving out as soon as I ... read more
Business response:
Thank you for sharing your feedback with our team, Randy. We're sorry you had a negative experience. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage or email us at customerservice@extraspace.com.
We've had multiple break-ins, stollen property, there's a lack of security and nothing is being done about it.
DO NOT STORE ANYTHING HERE! There has been multiple break-ins and the place is not secure. The quality of the cameras is pathetic and some are missing. They will not tell you any of this when you rent a space or even after you are in. We have had two spaces broken into to the tune of 15K. There are also many other people who have had the same issue. You do not have to take my word for it. Contact Riverside Sheriff Dept. to verify.
How come your charging your current customers way more for less space than your offering here? You hiked the rent up from 125 to over 200 dollars for a tiny storage unit. When your offering a bigger storage here for way less. Are you punishing your current customers? Or are you going to wait for people to get in there then raise the rent the next month to twice as high then lock people out after they cant afford so you can sell their stuff!!!!!!!!!
Business response:
Hi Steven, thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I have a 10x15 storage space that I was already paying an astronomical amount of $300 per month. I then received a rate increase to $389(+25%) without a single notice. When I call in the staff member tells me it was sent out, but I disagree. He tells me he has to put in a message to his area manager to see what they can do, but no timeline of when I can expect an answer. Then he goes on a tangent of whether or not I've been watching the news and 60 minutes with the containers stuck at sea??? What does mass distribution ... read more
Business response:
Thanks, Daniel, for your review! We are sorry to hear you are unsatisfied with your experience. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. We value you as a customer and would like to help look further into solutions for your rental rate concerns. Please contact us a... read more
Even though we told them 30 days in advance that we were moving out they still charged us for the time between our move out date and anniversary date. Big corporation does not care about taking care of its customers.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 656 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.