Extra Space Storage

The Unknown C. 

on Yelp

5 years ago

I needed to expand our storage capacity with this Exyraspace. The agent wanted to discuss that by yelling at each other through the door. I'm not going to try to do business by yelling through a door. I'll find another storage facility. Totally unreasonable. 

Melissa J. 

on Yelp

6 years ago

The experience I had with place was HORRIBLE ! They over charged me with auto pay and told me the payment would reverse . It never did ! It took 3 weeks to finally get it resolved. But I was not pleased with the outcome . I was told they would refund my money but turned around credited next months rent . That's not what I wanted nor was it what I was told. Brea does not not what she is doing and she is the manager . 

Melissa N. 

on Yelp

6 years ago

Worst experience with a storage rental place ever. Raised our rent after six months after telling us it was for a year. Also placed a lien with an $85 fee on our unit and set it to auction after we were 32 days late because they deleted our credit card off our auto debit. But would not admit fault to deleting the card off of our account. Would never recommend this business to anyone, horrible customer service. 

Cary S. 

on Yelp

7 years ago

I would not recommend anyone rent a Storage unit here. Our company rented a unit here to store company property and several of our valuable items were stolen. No sign of forced entry. Zach Foreman, the store manager said he wasn't able to access any relevant footage on their security cameras. I asked him for the Regional managers contact & he refused to give it to me. He gave me his name, Randy Gasper, but said they don't give his ph# because he'd be getting calls for meaningless incidents. As a result, we are taking our bus... read more

Deanna D. 

on Yelp

7 years ago

I've had nothing but issues from the start. First, the most ridiculous has been forgetting to remove the lock on my unit. I went with movers that I was paying by the hour and to my surprise they never took off their lock! What an ordeal. Due to the office being closed, I called the 800 number and they guaranteed someone would call me back shortly. Waited and waited and nothing. I didn't get a call back until the next day. The movers were nice enough to come back the next day on their own while I was working. A chance I had ... read more

Mitch M. 

on Yelp

8 years ago

Tried to upgrade to a larger unit they would mot budge on price, i got in at a lower price originally and now they basically want to charge double to get another 50 sq feet. Major safety issue is yard lighting does not work on back units, there is no back up lighting. Was suppose to be fixed in January, huge lie, told it will not be fixed until august at the soonest. Do hope extra space has retained good legal council in the interim. Next call city code enforcement. 

Sarah C. 

on Yelp

9 years ago

Raised my rent twice (huge increase each time, cause we have two units) when my family sometimes doesn't even have enough to eat. I called and tried to explain it takes food away from my kids and they don't care. The people at the front desk are very kind, its the corporate that cares nothing about people. Sad! 

Vinnie B. 

on Yelp

9 years ago

One thing you can always count on with Big business, Rate increases! Good job Extra Space ! Keep it up, your helping the smaller Mom and Pop storage facilities survive. One by one your clients are leaving for better rates and service.