Extra Space Storage

4.7

Self Storage
Temecula, CA

About this business

Consumer Services Self Storage

Location details

31524 Rancho Pueblo Rd, Temecula, CA, 92592, United States

Get directions

Weekday	Schedule	Status
Mon	09:30 a.m. to 6:00 p.m.
Tue	09:30 a.m. to 6:00 p.m.
Wed	09:30 a.m. to 6:00 p.m.
Thu	09:30 a.m. to 6:00 p.m.
Fri	09:30 a.m. to 6:00 p.m.
Sat	09:00 a.m. to 5:30 p.m.
Sun	Closed

4.7660 reviews

Select a rating

Steven S.

4 years ago

How come your charging your current customers way more for less space than your offering here? You hiked the rent up from 125 to over 200 dollars for a tiny storage unit. When your offering a bigger storage here for way less. Are you punishing your current customers? Or are you going to wait for people to get in there then raise the rent the next month to twice as high then lock people out after they cant afford so you can sell their stuff!!!!!!!!!

Business response:

Hi Steven, thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.

Daniel C.

4 years ago

I have a 10x15 storage space that I was already paying an astronomical amount of $300 per month. I then received a rate increase to $389(+25%) without a single notice. When I call in the staff member tells me it was sent out, but I disagree. He tells me he has to put in a message to his area manager to see what they can do, but no timeline of when I can expect an answer. Then he goes on a tangent of whether or not I've been watching the news and 60 minutes with the containers stuck at sea??? What does mass distribution ... read more

Business response:

Thanks, Daniel, for your review! We are sorry to hear you are unsatisfied with your experience. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. We value you as a customer and would like to help look further into solutions for your rental rate concerns. Please contact us a... read more

Bob M.

4 years ago

Even though we told them 30 days in advance that we were moving out they still charged us for the time between our move out date and anniversary date. Big corporation does not care about taking care of its customers.

The Unknown C.

5 years ago

I needed to expand our storage capacity with this Exyraspace. The agent wanted to discuss that by yelling at each other through the door. I'm not going to try to do business by yelling through a door. I'll find another storage facility. Totally unreasonable.

Business response:

Hi The Unknown, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad our manager is very polite. Let us know if we can do anything to assist you!

Melissa J.

6 years ago

The experience I had with place was HORRIBLE ! They over charged me with auto pay and told me the payment would reverse . It never did ! It took 3 weeks to finally get it resolved. But I was not pleased with the outcome . I was told they would refund my money but turned around credited next months rent . That's not what I wanted nor was it what I was told. Brea does not not what she is doing and she is the manager .

Business response:

Hi Melissa, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.

Melissa N.

6 years ago

Worst experience with a storage rental place ever. Raised our rent after six months after telling us it was for a year. Also placed a lien with an $85 fee on our unit and set it to auction after we were 32 days late because they deleted our credit card off our auto debit. But would not admit fault to deleting the card off of our account. Would never recommend this business to anyone, horrible customer service.

Business response:

Melissa, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. If there is anything we can do to improve your experience, don't hesitate to give us a call at 888-STORAGE.

Cary S.

7 years ago

I would not recommend anyone rent a Storage unit here. Our company rented a unit here to store company property and several of our valuable items were stolen. No sign of forced entry. Zach Foreman, the store manager said he wasn't able to access any relevant footage on their security cameras. I asked him for the Regional managers contact & he refused to give it to me. He gave me his name, Randy Gasper, but said they don't give his ph# because he'd be getting calls for meaningless incidents. As a result, we are taking our bus... read more

Deanna D.

8 years ago

I've had nothing but issues from the start. First, the most ridiculous has been forgetting to remove the lock on my unit. I went with movers that I was paying by the hour and to my surprise they never took off their lock! What an ordeal. Due to the office being closed, I called the 800 number and they guaranteed someone would call me back shortly. Waited and waited and nothing. I didn't get a call back until the next day. The movers were nice enough to come back the next day on their own while I was working. A chance I had ... read more

Mitch M.

9 years ago

Tried to upgrade to a larger unit they would mot budge on price, i got in at a lower price originally and now they basically want to charge double to get another 50 sq feet. Major safety issue is yard lighting does not work on back units, there is no back up lighting. Was suppose to be fixed in January, huge lie, told it will not be fixed until august at the soonest. Do hope extra space has retained good legal council in the interim. Next call city code enforcement.