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Extra Space Storage
- Self Storage
- North Aurora, IL
About this business
Location details
416 S Lincolnway St, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
DO NOT RENT FROM THEM - Classic "Bait and Switch" scam. Having two kids in college, we have rented several storage units short term, and NEVER had a rate increase over the 4 to 8 month rental period. We rented a storage unit on 1/4/2024 for a monthly rate of $60.80 and told them that we would have the unit until at least September. Less than 90 days later (3/28/24) we received a notification that our rent was going to increase on 5/4/24 to $121.60. More than double. I contacted the rental office, and they were also surpr... read more
Business response:
Thank you for leaving us a rating, Gayle. We're sorry to hear that you're unsatisfied with your monthly rate. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE.
The good: Is it storage? Yes. Metal, doors slide up and down, you get a lock and keys, and there are usually push carts available. It is gated and the code usually works on the first try. The bad: Temperature controlled is construed liberally. It was COOLER outside when it was in the upper 80s. So not great when you are moving and already bound to get sweaty. The ugly: Even if you are in a hurry to store, do yourself a favor and do more research or get what you are expecting here in writing. Find a storage location where... read more
Business response:
Thank you for leaving us a rating, Katrina. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (630) 844-3315 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
if I could rate them a negative I would. Kevin the store manager who in his own words "this is my location I do want I want and no one can do anything about it" is racist and discriminates against African Americans. Kevin is ride disrespectful and condescending. I have reported Kevin's repeated behaviors to corporate and spoken with the District Team Lead who stood behind Kevin's actions and stated that it was a corporate policy to harass customers. I'm uncomfor going to the storage unit during business hours without my husb... read more
Business response:
Your feedback is very important to our team, Lana. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
Not even three months after I rented my storage unit, my rate went up $80/mo. This place is criminal. Then it went up again right at 1 year later... another $80/mo.
Do not do business here! The staff is dishonest, the prices are higher than competition, and your money will be stolen. Highlights of my many year stay include consistent price hikes on units. Staff leaving a bucket full of crap and urine in the hallway outside my unit. Agreeing on a move out date but continuing to charge my credit card anyways. Stay away!
Business response:
Your feedback is very important to our team, Chris. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
Unsafe business lacking in proper security and safety measures. Upon arriving at my indoor unit for the first time, an intruder was inside my unit. I immediately went to my car and left. It became apparent that this type of incident is not new to this location. When you visit your assigned unit for the 1st time, it is tagged by management and your lock is left inside. The intruder easily removed the tag, did whatever there were doing inside, re-tagged the door and left. I am filing a complaint with local police and ca... read more
Business response:
Hi Shirley, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (630) 844-3315?
Completely terrible. My stuff got stinkbugs in it. They raised the rent three times in less then a year. When they mistakenly charged me for an extra month's rent after i moved out, they refused to refund my money, deapite it being their mistake. One of their employees is rude, condescending, and will just repeat the same useless information to you over and over. 0/10.
Business response:
Shar, we appreciate you taking the time to leave a review and we're sorry to hear about your experience. Would you mind giving us a call at 888-STORAGE? We would love the chance to resolve any issues.
I do not recommend them!!! While at times they were cooperative, they told us that after the first two months since we had renter's insurance that we wouldn't have to pay for storage insurance. They said in order to get the special we did need to pay it pay it for the first 2 months, though. Then after they charged us for it for not just the first two months but for the entire 6 months, and I saw it on the final receipt and asked them to remove it, they refused. While they said they sent the receipt to me, I didn't receive t... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 946 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.