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Extra Space Storage
- Self Storage
- Portland, OR
About this business
Location details
1645 NE 72nd Ave, Portland, OR, 97213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is a great facility very clean and exactly what I was looking for and Andrew was super helpful, friendly and knowledgeable . he answered every question I might have had and then some ! Im really happy with my decision to do business with Extra space storage THANK YOU ANDREW !
Great new storage facility. The manager is a nice guy, facilities are clean and well laid out. And prices are way better than PS.
UPDATE - 6/26/2026 I will say that Roger (the site manager) did go out of his way to help us as best he could. He loaned a smaller unit to secure some of our most precious remaining items, credited us for a month free rent, etc. That said, when I went to check on our stuff the next day, I found that it had been entered AGAIN. There was a chair in front of our unit that they used to scale the wall, and tape over the camera. Since this was a Sunday, nobody from their corporate call center was available to help us in any way. ... read more
Business response:
We take your feedback seriously London. Repeated break-ins and security vulnerabilities are unacceptable. Please contact us at (503) 506-8788 to address this further.
6/20/2026 - NOT A SECURE FACILITY Our unit was broken into, even though it is on the 3rd floor and DIRECTLY in front of one of their cameras. The manager simply handed us a pamphlet for an insurance claim and a new barrel lock then told us to call and file a police report. He made no attempt to secure our unit (that was accessed by tearing aside the flimsy wire fencing on the ceiling) and went home before the police could even arrive to take our report. This is on top of worsening conditions all around. Elevators constantly... read more
WARNING! Learn from our mistake: we thought our items would be safe at Extra Space Storage on NE 72nd Ave. WE WERE WRONG. We had THOUSANDS OF DOLLARS WORTH OF PROPERTY STOLEN from our storage unit. Management has not responded to our multiple requests for information from the security cameras/surveillance footage. WE ARE NOT EVEN ASKING FOR THE FOOTAGE ITSELF; it would be very helpful to know what management has footage of and if it shows what was stolen. We know the thief/thieves used our orange Gorilla cart during the thef... read more
Business response:
Hi Jesse, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (503) 506-8788.
WARNING! Learn from our mistake: we thought our items would be safe at Extra Space Storage on NE 72nd Ave. WE WERE WRONG. We had THOUSANDS OF DOLLARS WORTH OF PROPERTY STOLEN from our storage unit. Management has not responded to our multiple requests for information from the security cameras/surveillance footage. WE ARE NOT EVEN ASKING FOR THE FOOTAGE ITSELF; it would be very helpful to know what management has footage of and if it shows what was stolen. We know the thief/thieves used our orange Gorilla cart during the thef... read more
Business response:
Hi Charlene, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (503) 506-8788?
DO NOT USE THIS FACILITY, THEY LURE YOU IN WITH A GOOD PRICE, THEN HIKE IT UP TO COST MORE THAN OTHER FACILITIES. Move in was a breeze. Customer service for sign-up was great. Then 3 months later my rate went up 52%. A reasonable price hike is expected, but they went too far. I am out of state but will try to change facilities as soon as I can!
Business response:
Hi Jennifer, Thank you for leaving your feedback! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Please stay away from this place. They raised my rent $80.00 in on month. Tried to talking to them because I'm disabled and on a serious budget and only needed a couple more months at my current rate , they told me they could get even more for the unit I was renting. Please stay away from this place. They are very greedy.
Business response:
Hi Sammie, we know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. We'd like to look into your concerns, please give us a call at 888-storage.
You know that joke where you apply for a job, buy a house, etc. And the agent is Satan. He is convincing you to come to Hell. It looks all lovely until you sign on the dotted line. The punchline is: Yesterday you were a prospect. Now you're closed. That's this outfit. From violating the Visa Operating Rules to breaking Oregon Landlord Tenant Law, they have it down pat. An elevator that takes longer to come than a meth addict. An exclusive lock cylinder that they know full well you can't get anywhere else An autop... read more
Business response:
Thank you for taking the time to leave your feedback, Jeffrey. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your business means a lot to us, so if you have any additional feedback, please don't hesitate to contact us at 888-STORAGE
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,050 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.