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Extra Space Storage
- Self Storage
- Portland, OR
About this business
Location details
1645 NE 72nd Ave, Portland, OR, 97213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The point of using secure storage is to keep your belongings secure, right? This facility drilled out the lock on my unit due to an "error". I have no idea how long my things were left for people to rummage through but they clearly had been when I was notified. When I showed up and gave the unit number the person at the desk simply handed over a new key, no ID required and no explanation as to why this happened. Add to that I get hit with 20% price increases every few months. I had two units at this facility and although I ... read more
Business response:
Thanks for taking the time to share your feedback, Wendy. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE.
Your stuff is not secure here, and they will keep raising the rates. Rates have increased like 4 times in less than 2 years, meanwhile my most precious un-replacable historic photos were stolen, and of course insurance (which they make you carry s they aren't responsible) won't cover that, since there is no monetary value. I didn't think anyone would take something like that or I wouldn't have left it there...
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,050 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.