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Extra Space Storage
- Self Storage
- Chicago, IL
About this business
Location details
1030 W North Ave, Chicago, IL, 60642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
North Avenue & Kingsbury Extra Space Storage Lincoln Park I was a customer here for over a year and had no issues. This fall my account went delinquent following a summer furlough. I was in communication with the office throughout the process. Management conceded an extension of maybe two or three weeks. They placed a lien on my unit and put the contents up for auction. At their invitation I made an offer to pay a reduced fee and vacate the unit right away. These PEOPLE proceeded with the auction as scheduled without even ... read more
Business response:
B, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (872) 239-8191 so that we can learn more about your experience.
Very bad experience here. The freight elevator, which is the only operational elevator to all floors constantly gets stuck on other floors. Floor 2-4 can't be accessed by staircase or any other elevator so you just have to wait until someone brings it back down. Most days I can't get anything in or out of my unit because the elevator is stuck and the office is closed. I would not recommend this location
Business response:
Thank you for taking the time to share your experience, Kristen. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (872) 239-8191 if you need anything.
My rates were raised by $50! After storing here for only a couple of months. They'll pull you in with decent standard rates then RAISE THEM without much notice. Just terrible.
Business response:
Thank you for your review, Home. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I have been a Extra Space Storage for years, everything was fine until they doubled my rate for August 2021!!! I asked what the reason was, and the rep that works there,was very disrespectful!!! I will be closing my account very soon!! To almost double the payment is horrendous, especially since many people have either lost their jobs or working only part time!!! This one is in Chicago, on Wabash.
Business response:
Thank you for taking the time to share your feedback with us. We're sorry you didn't have a great experience with us, G. We strive to provide affordable prices for our customers while keeping up with the rising costs associated with maintaining clean and secure storage facilities. We'd like to speak with you about your concerns. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,134 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.