Extra Space Storage

A F. 

on Yelp

a year ago

Was charged for a lock they said I could return after I moved out, since I had one already. I tried to return it unopened and they wouldn't take it. Charged for a month of insurance despite me telling them that I already had insurance and wanted to decline theirs. They said I wouldn't be signed up. Well I was and surprise surprise it wasn't refundable. Then two months into my rental, they raised the monthly rate from $124 to $210. A gut punch. Of course at that point I was not in the city anymore and couldn't do much abou... read more

Michelle W. 

on Yelp

2 years ago

Used their outdoor car storage for a few months. Effective 12/1 they decided to raise the rent $90, practically double what I was paying for outside top of the garage storage. The lot was completely empty so I guess they decided they needed to make up for lost rent by over charging those who remained. I opted to move rather than being over charged. Would not use again given the adjustment was not within market expectations. 

B L. 

on Yelp

2 years ago

North Avenue & Kingsbury Extra Space Storage Lincoln Park I was a customer here for over a year and had no issues. This fall my account went delinquent following a summer furlough. I was in communication with the office throughout the process. Management conceded an extension of maybe two or three weeks. They placed a lien on my unit and put the contents up for auction. At their invitation I made an offer to pay a reduced fee and vacate the unit right away. These PEOPLE proceeded with the auction as scheduled without even ... read more

Kristen B. 

on Yelp

2 years ago

Very bad experience here. The freight elevator, which is the only operational elevator to all floors constantly gets stuck on other floors. Floor 2-4 can't be accessed by staircase or any other elevator so you just have to wait until someone brings it back down. Most days I can't get anything in or out of my unit because the elevator is stuck and the office is closed. I would not recommend this location 

Home A. 

on Yelp

3 years ago

My rates were raised by $50! After storing here for only a couple of months. They'll pull you in with decent standard rates then RAISE THEM without much notice. Just terrible. 

G B. 

on Yelp

4 years ago

I have been a Extra Space Storage for years, everything was fine until they doubled my rate for August 2021!!! I asked what the reason was, and the rep that works there,was very disrespectful!!! I will be closing my account very soon!! To almost double the payment is horrendous, especially since many people have either lost their jobs or working only part time!!! This one is in Chicago, on Wabash.