This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Jacksonville, FL
About this business
Location details
100 Girvin Rd, Jacksonville, FL, 32225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedFriendly and profesional , Thanks Byron
Business response:
Hi Marlene, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Thanks for recommending Extra Space Storage!
Recommendedthe people are very friendly and knowledgeable. and helped us when we had to have RV in a covered area.
Business response:
Hi Christina, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Don't hesitate to reach out if you need anything!
RecommendedFirst class service - very, very clean facility. We just rented ANOTHER unit here and they are a pleasure to work with. Fair price, great service, clean - what else would you want????
RecommendedGreat experience!!The staff is very courteous and friendly ,the place is clean and they have the lowest prices I could find also love that I can access my storage 24/7 !!!
RecommendedTeresa and Ada are the best! I have not seen this type of customer service in a long time. Thank you for all your help!
They illegally auction off my storage due to a typo Joanne gain the manager at this southpoint location email me the wrong due date and all she can tell me is that she’s sorry it was a typo …. $20,000k TYPO I immediately had a panic attack!!!! 20k of my NEW salon equipment is now gone and they won’t do anything about it. Make sure that they don’t illegally sell y’all merchandise and all they can say was I’m sorry, The site manage ERIN SCHLUN told me that they been trying to contact the woman they sold my salon equipme... read more
They practice a common bait and switch practice in the industry which reels you in with a low introductory rent then increases drastically within a few months. My rent went up nearly $100 after my third month with them. This is a disgraceful way to treat customers and the only way for people to find out about these unfair business practices is to write bad reviews.
Business response:
Phinarak, thanks for your feedback. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. From time to time, rates are reviewed to keep up with market conditions. We would be more than happy to look into your rental rate with you to see how we can assist. Please give us a call at 888-storage.
I have been using Extra Space Storage since 2015. The yearly price increases have way out-paced inflation. 30-40% increases are rationalized as "the demand remains". Limited options....so I pay!
Business response:
Hi Richard, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
RecommendedThe staff is very very nice. I was told that I could hang over the back of my space to make my boat fit, turn out I can’t and had to move out the first month. So with admin. fees etc I ended up $90 for a parking spot for one month. Definitely wasn’t worth it, unless what you’re storing is a car, it’ll fit then... But like I said the staff was great.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 988 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.