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Extra Space Storage
- Self Storage
- Palm Springs, CA
About this business
Location details
1000 N Farrell Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Great customer service both on the phone and in person. Prices are awesome if you catch a deal like I did. More than happy!
Great price. I was upgraded to a larger unit at no charge. The guy a (Hector, was his name) was really into his job and explained everything to me like a professional that had respect for the customer. Ron
As a manager of a self storage facility myself in WA (not Extra Space), this experience was wonderful. Hector was professional, friendly and positive. Thank you Extra Space for having such a great person as the manager!
Everyone here is quite professional and customer-oriented. Hector is a really good manager with a great disposition. I stored my large art canvases in one of the climate-controlled facilities, and never had a problem or an issue. Thanks, guys!
Great rates....super clean....terrific location....and the nicest people to work with. Stephanie is amazing!!!
My experience with Extra Space was quite positive. Booked a space online, over a weekend, rec'd a followup call Monday to confirm my arrival date and confirmed the needed size for the motorcycle I was to store. What cinched the 5 stars for me, was when I arrived and met the onsite manager, Hector, who took me to view the unit, he realized that the particular unit he'd booked me wasn't going to work due its configuration. Hector took full responsibility for the foul up, and cut me a fair deal for a bigger spot as a substitute... read more
Since my foreclosure and being laid off, I have used storage facilities in Coachella Valley. I found this one being average, due to its service. The facility functions great; never had problem with the gate, ez access to my unit, there is flat bed cart in each building, and AC always was working. But the service is not consistent. I arrived on first day to move in and their computers were down. They wanted me to come back, later. I suggested they call their neighboring facility in Palm Springs and have them register me into... read more
Very negative experience. We have had our unit for over 2 years. A few months ago. I tried to get into my unit. (using the lock that was sold to us by the company). The key wouldn't work. I went and spoke with the front desk and there was nobody on site that could cut the lock. I was told they would call me when a cutter was on site. I waited and waited. A month later I called and complained that we were still waiting. Bertha had said come by in a couple of days and I'll cut it off. We did and she cut the lock. Our unit... read more
Business response:
Please accept our apologies for this terrible experience. Your stolen items and broken promises are unacceptable. Please contact us at (760) 327-1103 immediately.
If you value any of your belongings, DO NOT store them here! IF it were possible, I would give them a negative star score! My unit was broken into, and the entire company has been completely useless and they continue to stone wall me about pertinent information. Besides the fact that there are some 15 open cases of theft/burglary at this and the other location in Palm Springs, the cameras at this (2055 Executive Dr) were conveniently not working not only during the period of my unit being broken into (my things were stolen... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 649 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.