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Extra Space Storage
- Self Storage
- Tampa, FL
About this business
Location details
2301 W Cleveland St, Tampa, FL, 33609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The experience was very great. Jesmarie explained me all of the aspects to rent the storage unit. She is a professional in her job. Thank you very much.
This is the first storage unit that I've ever rented and I've been very pleased with my decision. The units are very clean and secure, and the staff was extremely professional and friendly. Overall, I've been having a great experience!
This is the first time I have rented a storage unit. Edie & Jesmarie made it a very pleasant experience! They were courteous and very knowledgeable. They patiently explained my options, showed me the unit and ensured that I received the best rate! Thank you :)
Great place. Very clean, well lit, secure (AC storage). They gave a good price and the staff is wonderful to deal with (thank you Edie and Jesmarie for your help!)
The friendliness of the office staff has been the only positive experience with this business. The constant increase in rent is absolutely ridiculous. I understand that it is month-to-month rentals, but in today's economy to have the audacity to double rent borders on criminal. But my biggest problem is the fact that there have been no working elevators for at least a month. Our unit is on the third floor. not everything that I have can be brought down via stairs. I am also not a younger person. This makes it extra difficult... read more
Business response:
We apologize for falling short in addressing the issues you've experienced with the elevators. Please contact us at (813) 250-0210 to discuss this matter further.
*** Wesley Chapel Location *** Raised my rental price after 3 months of storage by $100 - Rented online and was NEVER informed that the rate I was given was "promotional". Received a 30 day notice (which is referenced in the contract), but it is completely misleading to give customers a rate that is not specified as "promotional" - only to defend the raise by saying it was. This is the definition of "false advertisement" .... give customers the full information "upfront" so that we can make an informed decision about yo... read more
Business response:
Thank you for leaving us a rating, William. We're sorry to hear that you're unsatisfied with your monthly rate. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Horrible customer service! I had a reservation with Life Storage to begin tomorrow. I received a call TODAY telling me my reservation would NO LONGER be honored as Life Storage has now been bought out. How do you NOT allow previous reservations to be upheld when people are coming from out of town tomorrow to move?!? There was no empathy or support for another alternative, just sorry and you have to call extra space to make a new reservation. I REFUSE to support a company who obviously does not care about retaining customers.
Business response:
Thank you for sharing your feedback with our team, Jetawn. We're sorry you had a negative experience. We will review your experience so we can work to improve going forward. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Measure your unit!! I rented what was listed as a 5x8 unit but upon move in discovered it was a 5x6 true size. The manager also measured and confirmed the true size. He then adjusted the monthly cost down after consulting with a regional mgr. All was good for 2 years. Then on 5/16/22 I receive word that my rent will double! I called and questioned the new manager about the increase and reminded him that I do not have a 5x8 unit and should not be charged for one. I was told that because my unit is located in a section of 5x... read more
Unbelievably bad experience. Watch for hidden charges in the details of the lease.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 575 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.