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Extra Space Storage
- Self Storage
- Glendale, CA
About this business
Location details
6527 San Fernando Rd, Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
John and Lou were nice and professional. Everything was explained clearly. They do electronic contracts-so green of them! It is a new and clean facility. They have ample parking, a nicely graded ramp, several carts, loading dock and two elevators (that need your access code to access your floor) for your convenience. I like how the carts are available for use without needing the office to be open and/or using your license as a deposit. The facility is electronically monitored. On the 2nd floor there is venting in the form o... read more
After a disappointing experience shopping around for storage, I found this gem of store, the management are super professional, friendly and their attention to detail was excellent. It's climate controlled, nice new units, I would recommend this location and the team there.
This facility on San Fernando Road is a prime example of how a storage facility should be run. The people running the place are absolutely top-notch.The facility is top-notch although it's brand new maybe six months old it's clean you have plenty of parking, you have 2 loading docks, it's air-conditioned an overall is just a top-notch place to store your belongings. Being a brand new facility for Extra Space Storage they also have move in specials . I highly recommend anyone in the market for storage facilities to take advan... read more
Brand new facility, opened just a few weeks ago, temperature controlled (for storing our valuable tapes and film), everything is clean and cool. John and Ed were terrific, this place has great service!
I just left this facility, and I had possibility one of the worst customer service experiences of my life. I went in looking for a small space to store a few totes while my building is being renovated. I don't expect much, but the employee was so unfriendly and even rude, he made me uncomfortable. I literally had to ask the employee what his problem was. I would not recommend this place to anyone.
Business response:
Vincenza, your concerns are noted. Please feel free to reach out to us at (818) 650-3101 to discuss your experience further.
My unit was broken into. Lost thousands of dollars worth of my belongings. Security cameras were no help. Security codes didn't detour these thiefs. How can this happen?! $3,000 is the max amount insurance you can buy I'm at a huge loss. I'm beyond sad. Do not trust this place with your belongings.
Business response:
We're disappointed to hear about your experience. Please contact us at (818) 650-3101 to discuss this further.
I don't normally leave reviews but this was such a frustrating experience. We rented a storage unit for about 1.5 years and things were overall fine at first, other than the price increasing multiple times... However at the end, we got a notice that there would be renovations done on our unit. They were going to cut the lock, do the renovations, and install a new lock. This was all fine, but when we came back when the renovations were complete, our TV was gone. We went to the front desk and there were insulations we took... read more
Business response:
Your feedback is invaluable to us. We're sorry to hear about your experience and the inconvenience caused. Thank you for letting us know.
Over the span of 9 months, this place brought two different breeds of cockroaches into my space and boxes which i then even brought in my car and new home. I had no food or anything in my unit at all. $655 a month for a cockroach infestation. The management just said "that happens". I had thousands of dollars worth of hand painted art, ruined with cockroaches we had to smash on the art to kill and so many sentimental items as well. DO NOT USE THIS PLACE unless it's to store and rid of trash. It's a dumpster.
THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,011 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.