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Extra Space Storage
- Self Storage
- Denver, CO
About this business
Location details
3888 E Mexico Ave, Denver, CO, 80210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Shady af. Slid a nearly 100% rate increase thru my autopay. Yep, almost doubled my bill. Said they send me a letter. Every other communique from them is text or phone. Not even a paper bill! So to send a letter, seems like they didn't want it seen. Glad I caught it when I did, only three months into the scam. Prior to that, was there for years, sure, slowest elevator in history, but everyone was nice, and I had an agreement with them - it was fine until they broke the agreement. I was going to say "renegotiated" but that tak... read more
I feel unsafe coming here at night. The facility has been told about people living in units and in their cars in the parking lot and has done nothing about it. I have come to my storage unit after office hours close to 10pm and there is the same car in the parking lot and their unit has everything scattered in the hallway blocking access to my unit or any other unit down that Hallway. I have also come back the following morning early and it is exactly the same way. This has not been just a few times... Parking lot and dumpst... read more
Business response:
Hi Sarah, we take security seriously at Extra Space Storage and want you to feel comfortable accessing your unit. Hi Sarah, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. Please feel free to contact us at (720) 437-9001 if you have any concerns while visiting your storage unit.
Slowest elevator in history. When movers are on the clock one can literally see the dollar signs slip into the ether from the pocketbook. Only used for 4 months or so, and the facility is great. Clean. Cavernous. Prices were raised during that time. Seemed expensive for a 10x18 indoor garage. When moving a large amount of items the security measures are bothersome but I understand they are needed. A code to enter the gate. A code to enter the lobby. A code to call the elevator. One cannot prop open the doors as signage ... read more
Business response:
Thank you for the great feedback, Russ! We appreciate you taking the time to leave us your insight. Providing our customers with 5-star customer service every interaction is important to us, and we are sorry we missed the mark at times. We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that. We will make sure to review your thoughts internally so we can improve. Please let us know if you need any assistance or have any questions. We are alway... read more
I have to say it is very clean. That's all I can say. Every time I go there no matter what day or time, there are NEVER any carts. There is no parking really. The last time I was there, there were 2 huge moving trucks taking up the entire parking lot. Someone parked directly behind me and I have to track them down to move so I could leave. They have raised the rates every 6 months!. Beware. There are other storage places with more space, more carts and better customer service.
Business response:
Hi Cyndi, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available at 888-storage.
Great facilities: clean, secure, temp controlled. Hours of access are convenient. Pricing practices are a little shady. Signed up a year ago and my monthly cost has already gone up twice for a total of a 20% increase. For all the good this place offers, that pricing increase is enough to keep me from recommending to anyone.
Business response:
Thank you for your feedback, Aaron! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Unethical business practices: they randomly change your rate by as much as $24 a month and only give you notice via a postcard. Do not work with them.
Business response:
Thank you for leaving us a rating, Aaron. We're sorry to hear that you're unsatisfied with your monthly rate. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-STORAGE?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 656 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.