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Extra Space Storage
- Self Storage
- Fontana, CA
About this business
Location details
13475 Baseline Ave, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
My family stuff got broken into. They only have cameras in the front . Someone who works there I think had something to do with it. In order to get in you need a code so... yeah management might want to look at their employees and install cameras everywhere.
they did a price increase on me twice in one year!! sad but I will be moving on! they said "as soon as I leave someone else will feel my unit"....
Zero stars I dont appreciate how they handle business. We got a break IN and the manager or whatever is not taking any responsibility for it. By saying the unit is "locked" and still someone breaking IN is not their control. How about all our stuff that stolen and the trauma you guys are creating. Care a little about your consumer because TRUST is what we put IN and by getting this type of response is awful. Weve use storage all the time but through uhaul and never have this problem. Never again. So watch your stuff because ... read more
They raised my rent 17% 3 months after I moved in to 3 25' units ($200+ per month). They allow people to sleep in cars within the facility while reports of theft and break ins are happening. When told about the sleeping cars they knew them and even told me their names. I was told "we run a tight ship" when I got these units and this isn't exactly what I thought they meant. I believe the expectation was that with me having such a large amount of inventory stored here that they "had" me and I wouldn't go anywhere els... read more
This company is a joke. I have been moved out of the unit for a couple weeks and they decided to call me and try to collect payment for the upcoming month even after they were given notice of two weeks before moving out. I spoke to one lady there the day we moved out asking if I needed to return the keys and she said no that I could keep them. As I had no use for these keys they were thrown away. The lady calling me today said that was incorrect information and that I needed to take the lock out. (I have since moved out of s... read more
Business response:
Hi Travis, we would love to discuss this with you further and hear more about how we can turn your experience around. Please give us a call at 888-storage so that we can speak with you further about your concerns.
This was my first time using a storage unit, and will definitely be the last. While the manager was pleasant and nice, only 3 months into my renting the space, I was subjected to a rate increase? When I called to inquire about the rate increase (which was issued with no notice), I was told they have no control over when a rate increase takes place. They will require you to purchase their insurance to secure the storage unit, claiming it will protect against rodents, etc., but, I just cleaned out my unit, only to find it wa... read more
This storage is rat infested. All of our belongings have been destroyed. Everything is trash. There are no traps anywhere. There was more rat crap than our belongings. All of everything valuable has been ruined. They continue to raise the rates every 3 months. I would NEVER put ANY of my belongings at this facility. What a joke.
This place is a joke they told me they had the space I needed available I came down there and then the inside of the storage was a different measurement than what they were advertising. They were extremely rude and unprofessional and after I left they kept calling me to come and see other units that were larger. After I came back down there they told me it was the wrong location that had the unit I needed. I asked them to double check in the computer to make sure there was other locations nearby that had the unit I needed ... read more
Do not use Extra Space Storage! In 1 year they have raised our rates 3 times. First telling us there was an additional $10 per month in "insurance" due (that we weren't told about until we were there with our stuff) then they raised the rates with no notice and just a couple months later we received another notice that our rates are going up again (with less than 30 days notice) definitely unethical and seems like it should be illegal. I will be pulling my stuff out this month. This is obviously their process... Get you in a... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,170 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.