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Extra Space Storage
- Self Storage
- Brooklyn, NY
About this business
Location details
201 64th St, Brooklyn, NY, 11220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Very expensive. The prices for up every year and they play a game of raising the price then telling you that you can move to another room for a little less. Then they charge you a fee for changing rooms. They play games. Awful.
Business response:
Thanks for the feedback, Joanna. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
None of the workers are wearing a mask. Very hostile when asked why she wasn't wearing a mask because she was taking our carts from us while we were moving in.
Business response:
Hi Lubna, we really appreciate you taking the time to leave a review. Providing a positive self-storage experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (718) 748-4499.
The customer service in this place is disgusting every time. The gentleman who I assume to be the manager will not help or disclose information unless you know the right question to ask. When getting a unit, we were taken to the basement floor and he tried to give us a unit with a pipe running through it, eating at the space, for the same price as one without. Just as we signed it occured to me to ask if we can switch to one above ground and I found it strange that it wasn't offered. The ink didn't even dry yet but we were t... read more
Business response:
Hi Aleksandra, thank you for reaching out to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. We would like the opportunity to speak with you directly about your experience. Please give us a call at 888-STORAGE when you get a chance.
Horrible! The late fees are over $100 a month on a $150 month rental. They will auction your items without notifying you. They will not produce proof that they ever contacted you about the auction. They will not give you an itemized statement of your account. The auctioneer they privately sold to will then contact you and want to know if you want to buy your items back for $1,000+ Edit: The "auctioneer" now wants me to buy back my personal paperwork and children's memory boxes for no less than $2,000. I need to make my offe... read more
Business response:
Hi Wendylou, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Don't trust this storage. They raised my rates after few months. NOT A SAFE PLACE ! Apparently anyone could enter the building, even if there is actually an access code. Part of my stuff was stolen during the move, and nobody wanted to help me figure out who might have taken it. Really poor customer service. They are NOT polite and very inefficient.
This place is absolutely terrible! ROACHES They are disgusting.. I had a PIPE in the middle of my unit taking up so much space with NO DISCOUNT. ROACHES They charged me 30% every month when LATE, then tell me later it's supposed to b 20%. They give u 3 days to b in time, they don't allow u to make partial payments. On top of everything... I'm finding 2 dead and 1 live ROACH today. My stuff has been in there for over 2 years. U pay these people soooo much money and they treat u like a criminal!!!! ROACHES Meanwhile they're in... read more
If I could give zero stars I would. This place is so unprofessional, over priced and disgusting. I was planning on taking my stuff out of there a month ago as I am pregnant and they raised my rent to $117 per month. When we arrived there to take the stuff out, we opened the unit to observe mouse/rat DROPPINGS ALL OVER my belongings. I went downstairs and informed the front desk and was told they would take a report. I called back a few days later and there was no report found. I asked to speak to a Manager in which I was tol... read more
Use at your own risk, and make sure you are insured. My lock was clipped and a family heirloom was stolen out of my space after only a month of storage. I don't think it holds much monetary value, but the sentimental value is immeasurable. I would go into further detail, but I'd rather save that for the police report.
I had a bad experience with Extra Space Storage as well. For one thing, the storage-access hours are very limited (it is only open until 7pm on weeknights), which is particularly annoying as the place is a bit far out, in Bay Ridge. I signed up for my storage unit online. When I arrived with my stuff to put in storage, I was told that the space I'd reserved was a 5th-floor walk up. Having little time and no help moving, I grudgingly upgraded to a space with elevator access for about $15/month more than my previous space. Aft... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 2,843 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.