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Extra Space Storage
- Self Storage
- Everett, MA
About this business
Location details
329 2nd St, Everett, MA, 02149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
They lie, cheat, and do not keep the building secured. An absolute nightmare. I would never store anything here again. It was one problem after the next. I rented my unit on a day the office was open but planned on moving in that weekend... when I arrived on Sunday the gate was not working and I had no access to my unit. It was later opened... permanently (along with the doors to the storage building) for about 2 weeks... then of course the keypad broke again... I noticed a unit on the first floor that looks like it was bro... read more
Not if you want my fingerprints! I took my business elsewhere. Not interested in companies that treat me like a criminal. I made a reservation, in person, several days in advance. Only when we showed up with a truck full of stuff did the manager mention that they would need to have my fingerprints. She invoked the usual BS about how it ensures my safety, and about how after 9/11, you can't be too careful. She also claimed, apparently falsely, that we were required by law to carry insurance, and that they would need a copy ... read more
We have stored things here for many years, largely without a problem. After your first 6 months, they periodically raise rates and have raised our rates several times. I recently went to get a larger unit and the staff required that I provide copies of my homeowners insurance and MY FINGERPRINTS. They refused to rent without my fingerprints and their insurance add-on, so I decided to close out and take my business elsewhere. When I asked if the fingerprints were a legal requirement, they shifted the conversation and said t... read more
Business response:
The purpose of fingerprinting is to help provide a safe and secure environment for all of our tenants. We take precautions to ensure that your privacy is protected and that those samples are kept in a secure place. Thank you for your feedback.
Extra Space Storage unilaterally cancelled our reserved space not once, but TWICE. We called in before our move date to confirm date/time/space, and both times they told us they had cancelled our reservation. The on-site manager (Steve) insisted we must have cancelled if their system said we cancelled. I am not sure why he felt this was worth arguing. He had to "rebook", but because it was the end of the month, our promised rate had gone up. We called the national ESS line to complain, and their response: "There's not... read more
Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as Hector, the mgr when I first rented, and Juan and the young Asian-American woman (Madison?) often behind the counter. Their smiling faces help make the stress of moving more bearable. The new guy needs to take a page from their book. And why the refusal to allow customers to use the restroom in the main office now? I was told to use the ones in the warehouse on a recent visit-NOT customer-friendly.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,335 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.