This profile has been claimed by the business owner or representative.
6840 E Madero Ave, Mesa, AZ, 85209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Sold from the moment I called to inquire about the price! It's been nothing short of a professional and courteous customer service experience! The facilities are clean and the perfect size for what I needed at the moment. I've had no issues to date so nothing bad to report here! I'd highly recommend this storage facility to anyone.
5 STAR storage experience! Todd went above and beyond for us! The unit was so clean along with a great perimeter gates, camera, and unit alarms! Please go here for your storage needs!
Business response:
Thank you for your feedback, Christine! Providing renters with clean and secure facilities is our top priority. We're glad Todd was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!
I want to say her name was Amanda but the girl who helped me set up my account and rent my unit here back in January was a DOLL. I had an issue with pricing on the website when trying to make a reservation and they fixed and honored the rates for me that I saw on line. The Facility manager I spoke to on a separate occasion and he was super cool and helpful too! Glad I came back to Extra space. I rented here about 10 yrs ago and it is clean and people are nice!
Business response:
Hi H, we're glad Amanda helped you set up your account and rent your unit. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad you chose Extra Space!
This place has been down the street from me for uears and I have never needed to use a storage unit but I'm happy this is here! Tiffany was a big help and very nice! They have very reasonable rates and thanks to yelp I hot a great deal on storage and a moving van. I will update my review after we move in but we are off to a great start!
unit was ok. what the hell. it's a block cubical and a door. last month rent was jacked up 48%! 139 to 205. I'll be moving out as soon as possible. Before first of the year.
Business response:
Your feedback is important to us. We understand your concerns and value your input. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
The Good: The Manager and Employees are Great. The manager was friendly and helped as much as possible, fixing what he could. The Bad: Got a great web rate of $84. After 3 months receive a notice the unit will now be $164. Current web rate is $76. I understand rates go up but this much this quickly. Luckily they were nice enough to reduce it to $134 but who knows how long that will last. It really feels like people are being taken advantage of. Its not easy to move all the stuff from storage to go somewhere else, so you h... read more
Business response:
Thank you for sharing your feedback with our team, Charles. We're sorry you had a negative experience. From time to time, rates are reviewed to keep up with market conditions. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
I had been in my space for about a year. At first it was phenomenal. I chose an indoor 5x5 which meant it would be air conditioned. A few months later my rent was raised. Then again and then again the final time bringing me to almost $100. My unit frequently had roaches which is something I've never had a problem with in my own home. This summer when I'd go into my unit it wasn't cooled at all it was more humid and disgusting then it was outside. Staff was friendly but I felt like the raising of rent more than once and getti... read more
Business response:
Hi Gina, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
When we got our storage unit with them they told us that we were getting a discounted rate for six months. They said if we wanted to keep this rate we had to pay up front before the six months was up. Less than six months later and they are increasing our rate from $84 a month to $120 with no notice or warning. We are now going to spend our weekend moving our items out of this facility. Would not recommend this place to anyone. Super disappointing.
Business response:
Hi Billie, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
After being here a couple months they took the liberty of hiking my rent $30 extra each month because they said they could. And then access denied at 10 o'clock save your money go somewhere else with more reasonable after hours access ability.
Extra Space Storage has a 4.9 star rating with 1,058 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.