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Extra Space Storage
- Self Storage
- Las Vegas, NV
About this business
Location details
3008 E Sunset Rd, Las Vegas, NV, 89120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
service is great. people are great! but do not rent here!!! ive been in this storage for 4 month and received an $80 rent increase!!! rip offf!!! for what?? just to rip you off!!! so ridiculous!! i will get my stuff out by next month because they are just ripping people off!!!
Business response:
Your feedback is very important to our team, Jerome. We're sorry to hear you're unhappy with your experience. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
BEWARE!!!!!! They raised the price of our unit by $120 a month!!!!!! We've only been there 13 months and when I first rented it, the price was very decent and I was told it was that price for a year. 5 months later they tried to raise it $80 a month!! A very nice lady got it reduced to $40, which is still too much but 8 months later they raised it another $80 stating it's "market value". I'm on disability with a very tight budget and how do they expect anyone to afford this? No customer service or loyalty and they could ... read more
Business response:
Hi Alexa, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Don’t hesitate to call us at 888-storage if you need anything.
I only had to return a Uhaul truck. I did not need any storage space. The front desk clerk was very helpful with my return. I can not give a review of the business because I did not need that service.
I am here now at our storage premium paying large spot, opened it up to all of our stuff covered in dust!!! Why pay premium to have all of our sacred stuff covered in dust/soot!? it's such a tremendous disappointment. and the prices went up!? What the heck!!! no no no this is not ok!!! The longer I am here, the more I feel to take this place to small claims court. IN SO SO SO MAD!!!
Business response:
Thank you for leaving a review, Angela. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (702) 435-3008 regarding your concerns.
Absolutely ridiculous! Constantly raising the price of the storage unit once you're in. My bill just went up yet again.....
Business response:
Hi Shanna, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
The worst customer service ever. 20 late fee for a 50 box. They will steal money from you all the time
Dishonest business model - totally opaque pricing scheme, with random price increases and no apparent ceiling. Avoid like the plague!
DO NOT GO HERE. That is your warning. The price was about $10 under what anyone else was offering but trust me, spend the money and go elsewhere! All of my things were covered or boxed and still came back BUG INFESTED. My boxes, couches, everything was full of roaches, crickets, ants, etc. the unit itself had spider webs and spiders as well. The staff is not so friendly after you're already signed up. I will never go back no matter the price.
I have been renting here several years with no complaints. However, the past month and a half the air conditioning is not working, and I was not notified. It would s 109 degrees outside, come on people! All of the contents in my unit are ruined and all the manager says it s that she is waiting for the DM to get it fixed. Unacceptable! Do not waste your money if you value the items you plan to store. ,
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 933 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.