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Extra Space Storage
- Self Storage
- Sandy, UT
About this business
Location details
9741 S 700 E, Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The area was clean and neat, I felt my stored items would be very safe. Wasn't sure about the insurance they make you purchase, but for a small fee its ok. Susan was extremely helpful and friendly I liked her a lot. I just hope they don't raise rent like uhaul did every so often- you were at their mercy; no one likes to keep moving their stuff around. I recommend Extra Space Storage the whole experience was painless. gina
Awesome Facility!! Very clean and excellent staff.. Highly recommend this storage facility
They'll get you in with a good price but then over time it'll more than triple in price. Definitely would recommend avoiding this place.
The facility is excellent. The service is fast and easy via the web. The pricing is INITIALLY fair. Then they continuously raise their prices every few months, citing BS reasons. Why do I know it's BS? Because the current "web price" is the same as when I first rented a unit a couple of years ago, yet by the time I was finally fed up, it had raised to more than three times the initial price. I tried to contact them to dispute the changes and was told I had to talk to a person at the physical location, but would then los... read more
Business response:
Thank you for sharing your feedback with our team, Blake. We're sorry you had a negative experience. Our website prices are for new customers only. Periodically we review our rates to bring them closer to the market value. If an increase is needed, we give a 30-day written notice. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage.
Exactly like the other reviews I should have read before booking here.... price increases are insane! It has only been 3 months since i moved my things in and they raised my rent $40... I will be spending the money and time to move my things out of there and making sure anyone who asks never books at Extra Space. Blah! On top of it all- they aren't answering their phone.
Business response:
Hi Anna, Thank you for leaving your feedback! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I guess they are fine if you don't mind having a gate that drops on and dents your car if you don't make it through fast enough and/or if you are okay with having the elevator (very slow elevator) disabled if you need to hold the door open longer than they want.
Business response:
Thank you for taking the time to share your experience, Garry. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience. In the meantime, give us a call at (801) 576-0075 if you need anything.
Horrible company. Two months after renting a unit there they raised my rate over 60 bucks
Business response:
Hello Walter - Please give us a call at 888-storage to discuss this more at length please.
NOTE: Reposting this since it's not visible by way of FIVE friends who signed out of YELP to see if my negative review appeared. NOPE. It's only visible to me when I sign in. Now that I have it documented on video I will capture others experience and share on YT. That's just freaky. I wonder if it would appear if it was a positive review. MY REVIEW: You'll get a low rate. A FEW months later it will double so you'll end up giving them your savings back! Don't do it! Go elsewhere! "EMILY'S" response below is so typically de... read more
Business response:
Nicole, thank you for your rating. We are sorry to hear you have had a negative experience renting with us. From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. This is because we are strictly month-to-month leasing. We would like a chance to speak to you in detail about this to see what we can do to turn your experience around, will you please call us at 888-storage?
It's October 2021. They increased my rate by 81%. Yep! 81%. My friend in MA just got a unit three months ago. They increased her rate $100! Yep! $100! They chose to send out a mailing RIGHT BEFORE WINTER starts. They also MAIL it to the address you have on file. Well - I have paper turned off but do they email me? NOPE! I found out a few weeks later after gathering mail. Before I'd rented a unit I went to the counter sharing ALL the horrible reviews regarding huge price increases after only a short while. They pr... read more
Business response:
Thank you for leaving us a rating, Diane. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at 888-786-7243 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,051 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.