Extra Space Storage

Mark H. 

on Yelp

4 years ago

Bait and Switch. That is their business practice. After we moved in,over the past 6 months have seen price increases over 18%. While current government policies have resulted in inflationary pressure, not 18%. Extra Space Storage will create extra space in your wallet. 

Matthew A. 

on Yelp

7 years ago

This company provides a very enticing price for new customers, but once you have moved in, they start inflating your rate within just a few months. I have seen 3-4 price increases in the past year for my two units. When I complained to the local management about the continual price increases, I received a $20/month adjustment on the planned future rate for one of the units. However, this adjustment compares unfavorably to the online rate for an identical unit which is approximately $100 per month less than the rate they w... read more

Caren S. 

on Yelp

7 years ago

At the onset of my time using Extra Space, I was very pleased--the unit was perfect, the staff kind, and the leasing process was fairly easy. However, not even 4 months into my lease, I received a notice that my monthly rent would be increasing by an astounding 60% (from $130 to $210 per month). While I understand that it is normal for rent rates to fluctuate, I was very upset by the fact that the increase (1) occurred so early in our rental period, under 4 months after we began our lease, and (2) was such a steep increase, ... read more

Erick P. 

on Yelp

8 years ago

I have never ever experienced such an unprofessional company. I gave them a phone call, two days in advance let you know that I would be closing my account with them. I spoke to a representative over the phone, who assured me that this would be not a problem. Anyway when I got there, nobody was there to begin with, and all of my belongings were locked. I gave them a call multiple times, to make sure that somebody would be there, and at the end of the day I drove 15 minutes out of my way just to do what I need to do. And nobo... read more

U G. 

on Yelp

9 years ago

I moved in July 2014 and rented 2 - 10'x18' units. At 148.00 per month each. By December I was able to get rid of the two 10'x18' units and downsize to 1 - 10'x10', so I did. The initial price was 96.00 per month, four months later it was raised 8.3% to 104.00. Fast forward 9 months yep, another price increase. I received a "Rate Hike" notice on 1/5/16. This time its 15.4% to 120.00 per month. Keep in mind Im in a 10'x10' unit. This is absurd. I drive down and speak to the Manager. I dont recall her name but she assured me t... read more