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Extra Space Storage
- Self Storage
- Brooklyn Park, MN
About this business
Location details
8570 Aspen Lane N, Brooklyn Park, MN, 55445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedThey were very helpful we dealt with Cathy she was so helpful
Business response:
Ginny, thank you for taking the time to leave your feedback. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Cathy! Thank you so much for recommending us!
***** RUN as fast as you can***** If you pay ahead of time for your storage and do not use the whole 12 months you'll never see your refund for the months you don't end up using. My husband and I paid 1 year ahead for our storage unit. We've had 2 months that we won't use and due our refund (per extra storage space policy) We've been trying to get our refund since 7/18/23. The managers says 7-10 business days for a refund and we have yet to see any deposits on our account. Every time I call a manager has no idea what is go... read more
Business response:
Hi May, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to resolve your concerns. Can you please call us at 888-storage?
Extra Space Storage keeps going extremely high in their prices. It's a regular thing. Is there a ceiling on how high the company can go? Number one, I'll bet there isn't and number two, if there is, I'll bet it's out of this world. I'm just waiting to be told that the price for rental on my unit is going up again, I know I will have to leave because my wages don't go up each time the rent is raised. It's frustrating.
Business response:
Hi Bertie, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The price keeps going up. Can’t budget cause it constantly changes. Other than that everything is good.
Business response:
Hi Kathryn, thank you for taking the time to share your experience with us. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Your continual price increases per month. It’s very hard to have a budget when you can’t plan ahead please try stabilizing your pricing and keep it there. Otherwise everything else is fine your facilities are clean and well taken care of.
Business response:
Hi Marty, thank you for sharing your feedback with us. We are sorry to hear this. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Constant rental increment that was not discussed prior renting storage space. You need to let people know you will increase their rental storage every 6 months before renting your unit.
Business response:
Hi Bola , thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Please give us a call at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 801 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.