Extra Space Storage

Name: Extra Space Storage
Address: 3223 NC-55, Durham, NC, 27713, US
Telephone: (919) 885-0493
Price range: $$
Rating: 5

5.0

★★

166 reviews

|Self Storage|Durham, NC 27713

3223 NC-55, Durham, NC 27713

(919) 885-0493

https://www.extraspace.com/storage/facilities/us/north_carolina/durham/1000001344/?cid=org::reviews&utm_source=google&utm_medium=organic&utm_campaign=org::reviews

Open now:9:30 am - 6:00 pm

About

Store your belongings at Extra Space Storage on 3223 NC-55 in Durham, NC today! Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, on site manager available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

BIRDEYE FOR BUSINESSES

This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye

5.0

★★

166 reviews

5★164

4★1

3★0

2★0

1★0

1 review has no rating

150 Reviews5.0Google
15 Reviews5.0BirdEye

Write a review

Reviews(16)

Google Reviews(150)

Sort By:

5 results available.

Recommended

Raine Arzola-Martin on Facebook

2 months ago

Quick, responsive, and with a smile! Started the night before online, they called me in the morning promptly and finished up my entire processing over the phone with a few documents to sign electronically. I didn't even have to step in the office because codes and docs all came via email and text. Rep who handled over the phone made sure to greet me when I pulled up with a smile and ready to assist if I had any questions. Easiest process I had during this move. - Thank you!

Business Response:

Thank you so much for your kind words, Raine. We really appreciate you taking the time to share your experience with us. It's great to know that our reps were quick, responsive, and helped you with a smile. We are happy to help, so let us know if you need anything! Thanks for your review and for allowing Extra Space to provide your storage solutions.

Tammy A. on BirdEye

★★

6 months ago

Very clean and nice facility. Staff was very professional and helpful.

Jesse W. on BirdEye

★★

6 months ago

Great customer service and clean

Tammie M T. on BirdEye

★★

6 months ago

The staff, Mr. Thurston Leak was very friendly and professional. The storage space is really clean and easily accessible.

Audrey W. on BirdEye

★★

7 months ago

Very customer focus

Business Response:

Hi Audrey, thanks for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (919) 885-0493 or stop by the office if you need anything.

Garcia S. on BirdEye

★★

7 months ago

Smooth move in and rental.

Business Response:

Thanks for the 5-star rating, Garcia! We're pleased to hear you've had a positive experience throughout the rental process. Stop by our office if you need anything in the future!

Nadera S. on BirdEye

★★

7 months ago

Nothing but positive feedback to share. I'll be honest, the main reason that I chose this self-storage location was the number of positive reviews, not only for this business, but for employee Mr. Thurston Leak, and I was not disappointed! My customer service expectations were not only exceeded, they were blown out of the water. I made my reservation online in the morning (easy enough) and as the site indicated, I received an email confirmation and a phone call to finalize my reservation. I went to the location at 12:30pm the same day to check out a rental space and sign my agreement. Thurston was awaiting my arrival and took great care of me. He explained everything in detail and even showed me a few units, so that I could be sure that I had the proper size. He had me check my access code twice to make sure that it registered on both entry doors. The facility is immaculate and very secure (plenty of video surveillance). I feel good about leaving my belongings in this storage facility.

Business Response:

Hi Nadera, thank you for taking the time to leave us a review! Thurston is such an asset to our team and we're so happy to hear you had such a positive experience renting with him! We aim to provide the highest level of customer service and are thrilled to hear your experience reflects that. Security is our top priority and we appreciate that you have trusted us with your belongings! Your kind words mean so much to us. Thank you for choosing Extra Space for your storage needs! Don't hesitate to reach out if there is anything else we can do to assist you.

Tonetta B. on BirdEye

★★

7 months ago

Superior customer service and well maintained units!!!

Business Response:

This is great feedback Tonetta, thank you! We love hearing that your experience has been positive and hope you know that we appreciate your business!

Sandra B. on BirdEye

★★

7 months ago

The staff was right there with me

Business Response:

Thank you for the review, Sandra! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you!