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Extra Space Storage
- Self Storage
- Austin, TX
About this business
Location details
14051 W US-290, Austin, TX, 78737, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedHighly recommend. The facilities are clean, secure and maintained well. Easy access. The online features make paying and renting units super easy. What really sets apart the storage unit is the staff. Tom and Dan are both so awesome! They are very helpful and kind. I had some extenuating circumstances that messed up my autopay and they went above and beyond to help make sure my units were taken care of. I’m very thankful for such kind people.
Business response:
Thank you for your detailed and positive review, Autumn. We truly appreciate your kind words about our facilities and staff. We're glad to hear that you find our storage units clean, secure, and well-maintained and that our online features have made renting and paying easy for you. It's wonderful to know that Tom and Dan were able to assist you with your autopay issue and provide exceptional service. We strive to go above and beyond for our customers, and we're delighted that this was your experience with us. Thank you for c... read more
RecommendedOutstanding service at this facility. Tom has been super helpful. It’s easy to reserve a unit and even easier to check out of a unit when your finished with it.
Business response:
Your positive experience is greatly appreciated. Thank you for letting us know about Tom's outstanding service.
RecommendedGreat customer service from Tom and Karen. The staff is helpful and friendly and the facility is super clean. The rental process was very easy. Rates beat some of the older rundown storage sites I looked into.
Business response:
Thanks for your positive feedback, Holly! We're privileged to hear that you had a great experience with Tom and Karen, that the facility was clean, and that the rates were competitive.
RecommendedTom was friendly and helpful! Easy process to reserve and move in.
Business response:
We are pleased to hear that Tom was friendly and helpful during your move-in process. Thank you for your wonderful feedback.
RecommendedBest experience! Extremely friendly and helpful staff 10/10 recommend!
Business response:
Thanks for the positive feedback, Krista! We're glad to hear you had the best experience with our extremely friendly and helpful staff.
RecommendedThe facility is always very clean and easy to access. Carts are available to the customers, which I love. Makes moving things in or out convenient. Tom is wonderful! Great customer service and extremely helpful. We’ve had three units there and the only complaint is that the rates are raised frequently. I would still highly recommend the facility.
Business response:
Thanks for your feedback, Lesa! We sincerely value your positive comments about our facility and customer service. We understand your concern about the frequent rate increases and appreciate your recommendation.
RecommendedI recently used ExtraSpace Storage and was extremely impressed with the experience. Store manager Tom Bombara and assistant manager Karen Thayer were kind, professional, and very knowledgeable. They took the time to understand my needs and recommended the perfect storage size, offering valuable pricing advice tailored to me. Their personalized and transparent approach made the process simple and stress-free. I highly recommend visiting ExtraSpace Storage for exceptional service!
Business response:
Thank you immensely for sharing your positive experience with ExtraSpace Storage. We appreciate your kind words about our team members, Tom Bombara and Karen Thayer.
RecommendedGreat and helpful staff! Always clean
Business response:
We're elated to hear that you found our staff helpful and our facility clean. Thank you for taking the time to share your positive experience with us.
RecommendedThe facility is always clean and well kept and the on site staff are very helpful. I’ve rented several units in various sizes and different times. This Extra Space Storage is my go to when I need to store items outside my home or business!
Business response:
Hi Rebecca, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're always here to help with any of your storage needs at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 467 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.