This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Houston, TX
About this business
Location details
15500 Vintage Preserve Pkwy, Houston, TX, 77070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
RecommendedThey have the best customer service. Sam was great. He was quick, knowledgeable and took care of everything with such a friendly manner. Good customer service is such a rare thing these days and something that needs to come back to businesses. Sam is great with that. Extra Space Storage is always very clean and I feel safe there at any hour. I highly recommend this place and I’ve rented storage rooms for years in many areas.
Business response:
Thank you for the kind words, Patty! We're committed to providing excellent customer service. We think Sam is great too! We're glad he was quick, knowledgeable, and took care of everything in such a friendly manner. Providing renters with clean and secure facilities is our top priority. Thanks for recommending Extra Space Storage! Feel free to stop by the office if you need anything!
RecommendedI love it at Extra Sace, SAM AND JENNIFER are great. And it's always clean 👌
Business response:
Hi Foleco, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sam and Jennifer! Don’t hesitate to call us at 888-storage if you need anything.
RecommendedClean storage nice room temperature storage, Jennifer very good working with her energy great
Business response:
Hi Rue, thank you for recommending us. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Jennifer has great energy. Feel free to stop by the office if you need anything!
RecommendedExcelente servicio, Jennifer es muy atenta, resolvió todas mis dudas, las instalaciones son muy limpias, por supuesto los voy a recomendar. Muchas personas como yo siempre tenemos muy poco tiempo, Jennifer me explicó toda la información que necesitaba muy rápido.
Business response:
Gracias por la excelente calificación, Lily. Nos complace que Jennifer haya podido brindar un servicio al cliente excepcional lo más rápido posible. Pase por la oficina o llámenos al 888-almacenamiento si hay algo más que podamos hacer por usted.
RecommendedIt was quick easy and hassle free they told me everything I wanted to know a very good place to have and work with
Business response:
Thank you for the excellent rating, Zack! We're happy we were able to provide a smooth rental experience. Let us know if we can do anything else to help at 888-storage.
RecommendedThis place is very clean. I had to move from a different location because of the inflation but I got the same size space for so much cheaper. Didn't have to sweep out the unit before I moved my stuff into it either. Front desk people are nice too.
Business response:
Thank you, Micah, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure, and clean storage solution in your neighborhood. We're always here to help at 888-storage if you have any questions or need assistance with your rental.
RecommendedThis was a great storage unit. The team up in the office is nice and really makes it comfortable.
Business response:
Thank you for the kind words, Joshua Alan! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!
RecommendedMy experience dealing with Zana at the Vintage location was nothing short of wonderful. Zana provided outstanding customer service and worked with me so that we could find a storage option that would best fit my needs. She was courteous, kind, and professional. I’m very pleased with my decision to remain with this company.
Honestly I've had the crappiest experience with any type of storage place at this place I was here for 3 days not even like 2 days that I move my stuff in and I was waiting for someone to come back because they were bringing some more stuff and while we were waiting the ladies whoever was walking on the yard came up to us and say what are we still doing here that we shouldn't be loitering and then this is not a hotel and we shouldn't be sleeping here and all that stuff whenever we came late at night because we got 24 hour ac... read more
Business response:
We apologize for falling short of your expectations. Your experience is unacceptable. Please contact us at (281) 376-2891 to discuss this matter.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 852 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.