This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Van Nuys, CA
About this business
Location details
7855 Haskell Ave, Van Nuys, CA, 91406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Thank you, Rosa for the Wonderful Service you provided. It's a Very Nice and Clean Facility. If your looking for a Storage Place I Recommend it!
Business response:
Hi Clinton, thank you for your review! We're so happy to hear that your experience with Rosa and the cleanliness of the facility has been positive! Feel free to call us if you need anything.
The best storage facility I've ever had. They keep it super clean and Gabriel is literally the friendliest manager, always helps whenever I have questions or need help.
Business response:
Thanks for sharing your positive experience, Jake. We're committed to being your go-to stop for all your local storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Gabriel is literally the friendliest manager and always helps whenever you have questions or need help. Please stop by or give us a call if we can help you with anything!
my experience started off shaky because the website doesn't properly filter the "climate controlled" locations from the ones which aren't. since i store musical instruments, this is a must, and especially since i was looking at locations in the valley. the rep on the phone caught the error and stopped from signing a contract at the wrong location. that was a big plus, though annoying as hell that the website sucked so badly. when i got the confirmation email, the rep mistakenly had not copied my PIN number that i request... read more
Business response:
Thank you so much for your kind words, John. We really appreciate you taking the time to share your experience with us. We're glad Rosa from the location called to welcome you and went out of her way to comp the $16 cylindrical lock. Security is our top priority and we appreciate that you have trusted us with your belongings! Stop by our office if you need assistance or have any questions.
Been waiting for this location to open. Passed by daily and watched it built. Great customer service Gabriel was in contact with me until my move in date. Him and Rosa were able to work with me for my move in needs. Location is new, nice and clean. I can only hope the homeless folks down the street don't screw it up for this beautiful place.
Business response:
Hi Tony, thank you for taking the time to leave us your review! Providing renters with clean facilities and helpful staff is our top priority. We are so happy to hear Rosa and Garbiel stayed in communication with you during and before your move-in. Thank you for trusting us with your valued items and for giving us the opportunity to work with you! As always, give us a call at 888-storage if you need anything.
Very short hours and only 4 carts for the entire property. They say they were stolen by customers and homeless, but hey, buy some more ...there is always a cost of business to satisfy customer needs.
December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking from the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say ... read more
Renting a 5'5 unit started at 40$, with the continued increasing of prices our new total is now gonna be $200. Don't let the prices online fool you. They keep increasing the price. Gonna leave for a new unit somewhere else.
Business response:
Your feedback is invaluable to us. We understand your concerns about the price increase and would like to address them. Thank you for reaching out.
I've been a customer with Extra Space Storage for 8 years total and going 1 year with this location. The manager is nice and very patient. The other employee, was not very helpful. I visited to check my locker after a military deployment but since it was a while he told me he was going to lunch and couldn't help me. He said he would call me after his lunch. I said no problem and gave him my number. He never called me so I looked at my old emails to find the password. Tonight, I was told that no one is able to g... read more
Business response:
Your concerns are noted. We understand the inconvenience you've faced and appreciate your feedback. We're sorry to hear about your experience with our staff and the change in operating hours. Your long-term patronage is valued, and we regret that recent experiences have not met your expectations. We will review our customer service practices to ensure all staff members are providing consistent, helpful assistance to our customers. Thank you for bringing these issues to our attention.
Do not rent from this location, the huge guy Gabriel who's the manager harassed me the whole time I lived here until I finally moved out. He's so lazy too actually turned me away once for walking in two minutes before they opened, GREAT CUSTOMER SERVICE. They seriously need to get rid of this guy.
Business response:
Hi Adam, thanks for the review! We are sorry about your poor experience with Gabriel. We will be sure to review this internally.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 506 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.