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Extra Space Storage
- Self Storage
- Van Nuys, CA
About this business
Location details
7855 Haskell Ave, Van Nuys, CA, 91406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Not recommended. I just found out my unit was burglarized when I stopped by last night. All my valuable items was stolen and ransacked including my valuable family pictures. This storage facility is new but NOT safe. I caught some people living inside storage facility.
Business response:
Hi Andy, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (747) 262-7997?
Beware when renting I feel like there's a person living inside his unit staying after hours this is something new too because i never suspected it til now but My storage was broken into This week and whoever it was looking for something specific they didn't mess my storage up or steal the obvious they were looking for something and they didn't want to cause a scene they had to drill my lock off & replaced it with the same lock you buy from the office seems very funny to me and I come to my storage very often like 2/3x a week... read more
I would not recommend this storage facility!! I was told I got a certain deal and then was told the deal was non existent. They scam you into moving in and then actually charge you different. Very unprofessional!!!
Business response:
Hi, Jore. Thank you for your review. We are sorry to hear about your experience! Will you please call us at 888-storage to discuss this further?
Be careful when renting with this location. My in door unit was broken into. Had a small unit for 2 months when returning to the unit for only the third time I noticed my lock was tampered with. When finally getting into the unit noticed things where missing. When getting in contact with the location manager was told to come during the next available office hours to deal with the situation, that the rest of my stuff was safe until then, in the damaged unit. The the location manager couldn't do anything. They also would not w... read more
Booked with Rosa. She was very polite and helpful. Made the process easy while on the phone, unfortunately, I have had to change my review because once at the facility, nothing went as planned and the property manager was unaccountable, unhelpful and unprofessional. He went so far as to blame me for the missteps that were made and things that were omitted though the mistakes were on his end. I have filed a complaint against him and unfortunately, although the facility is beautiful, I cannot recommend until they fix some ... read more
Business response:
Hi Diane, thank you for your feedback. We're glad Rosa was very polite, helpful, and made the process easy while on the phone. We appreciate your feedback, Diane. We'd love to hear more details on what happened here. Please call us at 888-storage so that we can better assist you.
This place is still not open! Call customer service and they have no clue. Drive by the place.. nothing but a guard sitting in his car..
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 506 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.