Extra Space Storage

Name: Extra Space Storage
Address: 2615 E 12th St, Oakland, CA, 94601, US
Telephone: (510) 500-9568
Rating: 4.3

4.3

Self Storage
Oakland, CA

About this business

Consumer Services Self Storage

Location details

2615 E 12th St, Oakland, CA, 94601, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.3432 reviews

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samantha b.

a year ago

Don't rent here. My storage was robbed. Completely emptied out and they did nothing to help me. Corporate greed. DDD. Chelsea was great, very kind and helpful and the staff for the most part we're also very kind empathetic and helpful. It's the insurance and the corporate policies that I have a problem with and just a true display of evil capitalistic policies.

Business response:

We take your feedback seriously. Thank you for bringing this to our attention. Please feel free to reach out to us at (510) 500-9568 to discuss your concerns further.

Amy P.

2 years ago

This place is infested with rodents and has been all year. I've thrown away countless items I've had stored because the rodents ate them, peed on them or pooped on them.

Business response:

Hi Amy, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (510) 500-9568.

Mathew L.

3 years ago

DO NOT RENT HERE - Our storage unit was robbed and they refused to cover the items or help us with anything. This is an extremely unprofessional and irresponsible storage place. I'm on the phone with Isaac their site manager and he did nothing for us. And the district manager was out of office. You are warned not to store here. If I could give negative 5 reviews I would.

Business response:

Thank you for leaving a review, Mathew. We take securing your belongings seriously. We value you as a customer and will be sure to pass your feedback along. Please stop by our office if you have questions regarding your concerns.

Steve S.

4 years ago

High theft location, if you love your belongings do not rent any of your stuff here or any storage near by. All my belongings were stolen and the storage manager will tell you we are not responsible for theft just like your apartment the landlord is not responsible if you stuff is broken into so stay away. There are many other safe public storages somewhere else and not in E.12th St Oakland and 29th Ave. Horrible location and dangerous

Business response:

Hi Steve, securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs. We value you as a customer and are happy to discuss this with you in more detail. Give us a call at 888-STORAGE.