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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
1847 Argyle Ave, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They respond quickly to inquires & follow up after serviced have been provided.
Business response:
Dear Rosa, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
I feel like I''m just a number when I call... The service fee to have someone e come out is $100 so sometimes it cost more money to make a claim than to find someone else on the open market!
Business response:
Dear Mark, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
When a appliance has issues just a few weeks after having it serviced, I don't think I should have to pay another service fee.
Business response:
Dear Donita, If your unit is having the same issue as the original service request, a recall ticket can be issued with no additional service call fee to you. If there is a new issue, a new service request will need to be opened with a new fee. Landmark guarantees our contractor's work for 30-days after the repair. If you have any further questions, please do not hesitate to reach out to me directly at . Sincerely, Tiffany Nguyen Customer Relations Manager
They are always good about responding to my emails and quick to reply too.
Business response:
Dear Molly, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Got someone to do the repairs to my A/C within 1 day.
Business response:
Dear Velma, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
The people are very nice and helpful but the coverage is not what I expected. They covered less than half the cost of replacing my ac.
Business response:
Dear Charles, Thank you for taking the time to share your feedback. I am sorry to hear about your experience with your HVAC service request. When a replacement is needed, there are often modifications that need to be done to ensure the unit works in your home. I see that we were able to offer a cash in lieu of replacement to assist you with what the warranty can cover. I would be happy to go over your coverage in more detail and answer any questions you may have to better understand the warranty guidelines. You can reach out... read more
Excellent customer service. Had an issue with a mistake someone made. It was escalated to a supervisor. This supervisor went above and beyond to fix the issue.
Business response:
Dear Michelle, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Super duper easy and pain free. The process from start to finish was very smooth.
Business response:
Dear Cameron, Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Everytime i have called landmark they have always answers and taken care of my problems
Business response:
Dear Leticia, Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.3 star rating with 5,024 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.