Extra Space Storage

Name: Extra Space Storage
Address: 3401 W Rosecrans Ave, Hawthorne, CA, 90250, US
Telephone: (310) 775-8045
Rating: 4.9

4.9

Self Storage
Hawthorne, CA

About this business

Consumer Services Self Storage

Location details

3401 W Rosecrans Ave, Hawthorne, CA, 90250, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.9659 reviews

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Rick C.

a year ago

The app to access the gate stated the gate access was denied because I was trying to enter "After Hours". The posted access and office hours time start at 8:00 AM and I was trying to enter the gate at 8:05 AM. I got there at 7:45 AM and waited until 8:00 AM, 8:02 AM, 8:05 AM to try gate access app, before calling customer support. I called customer support, and the person I spoke with was awesome. He called the office and then the cell phone of the office person, who stated that he was on-site would go to the front gate. ... read more

Business response:

Hi Rick, thanks for sharing your experience with us. We know that it's important to access your items when you need them, so we apologize that this happened. Give us a call at 888-STORAGE if you need any future assistance.

Edwin A.

3 years ago

I rented a storage unit from a company that was bought up by this company. From the second they took over there were problems, first I had to re apply for the unit that I already had by filling out all new paperwork. Then there was an automatic payment snag that required an extra visit to the office to straighten out. Since then they have added charges for insurance and a rent increase that amounts to a 30 percent increase. Now when I visit my unit I'm harassed about the amount of time I spend there. Twice as I was setting ... read more

Business response:

Hi Edwin, We really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month to month. If there is anything we can do for you in the meantime, we are here to help and can be reached at (310) 775-8045.