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Extra Space Storage
- Self Storage
- Alameda, CA
About this business
Location details
2390 Mariner Square Dr, Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
To start, the facilities here are very well-kept and organized. More importantly, I had to cancel my lease due to personal circumstances and Monica was extremely helpful in assisting me with a refund. Would definitely rent here again.
Business response:
Thank you for the kind words, Gene! We're committed to providing excellent customer service and clean facilities. We're glad to hear that Monica was so helpful to you. Call us at 888-storage whenever you need us.
Setting up the account was easy and the place is super clean and secure. I love how I can just go whenever I please during their hours and access my things without someone there. Great system!
Business response:
Hi Mary, thanks for the great review. It's wonderful to know you were met with a clean and secure facility. Please give us a call at 888-storage if anything comes up!
I've rented with extra space in other locations but this new location looks great! Office and units are very clean and secure. The location is convenient as well. Everyone's friendly and helpful. Definitely would recommend!
Business response:
Thank you for recommending us, Rachel! Providing renters with clean and secure facilities is our top priority. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad our team is friendly and helpful. Stop by our office if you need anything in the future!
They raised my monthly rate by 76% after just four months, from $131 to $231! That's extreme bait and switch. They do this after you get all your stuff moved in, in hopes it will cost you more to move elsewhere than pay the much higher rent.
Walked in the office on Friday and asked for a 10' X 30' drive up space , lady in the office took me to the storage and showed it to me and I liked it then she offered me I can put it on hold for you for 4 days I said awesome I'll be back Tuesday morning to sign a contract and pay for the first month and she said perfect we'll see you Tuesday, Monday at 2:30 she calls and says the unit has been rented out, I canceled the other spots I took a look to take this one but they prefer money over customer service
This business has terrible practices. My rent just went up 38 percent! I've only had the unit for a small time. Just a few months. It was not an introductory price either and I've read others having gone through this as well. I will be moving my things before they charge even more. I was not even notified! I would steer clear of this place they are thieves. I also double checked and the rents are listed the same as when I rented so this is not an increase due to demand. There are plenty of empty units as well. This is a ... read more
Business response:
We're sorry to hear about your experience with the rent increase. We understand your frustration and want to address your concerns. Please feel free to reach out to us at (510) 903-3444 to discuss this matter further. We would like the opportunity to review your account and provide more information about the pricing changes. Our team is committed to finding a resolution that works for you.
What a scam! They get you in under a lowish monthly rate and then after a couple of months, they regularly increase the fees. Not worth it and I can't trust this company. I should have trusted the negative reviews from the start. I hope you will.
Business response:
Kris, we completely understand your frustration regarding rate increases. Our primary goal is to offer clean and secure facilities for your belongings at reasonable prices. Periodically, we reassess our rates to ensure we can maintain the quality of our services. We'd be more than happy to explore any available options to help lower your monthly rate. Let's discuss further! Give us a call at (510) 903-3666.
I'm sad to have to give a negative review. Unfortunately, the policies here are not transparent. I rented a small locker for less than $90 per month. This amount was already high for a small locker. In less than a year, prices increased twice without notice. $125 for a small locker??! Um, no! I will go elsewhere. Please avoid this greedy place!
Business response:
We're sorry to hear this, Pamela G. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
I'm angry enough to give them no stars but the local store staff was so helpful (+1) and the facility is brand new, clean and well lit (+1). I'm deducting 3 stars for sleazy corporate actions. I rented a partially obstructed space for $138/month, and 3 months later they raised the rent to $212 (+35% rate increase) with no notice in any form. If I didn't check my statement I wouldn't even know it had happened. I specifically declined their Move in Special that cost $170/month with a free first month, in order to secure the ... read more
Business response:
Hi Mary, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 205 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.