Extra Space Storage

Damian D 

on BBB

4 weeks ago

I paid the first six months in advance at $52 a month. After the six months were up, the rate goes to $104 a month. When I call to complain, the store manager tells me that the best she can do is $99 a month and that is a great deal. A call to customer service is no help since they are off shore. I left a Yelp review and an ***** S says to call to discuss the problem. No one at their corporate office, off shore call center or local location has heard of this person. While it is easy to get hold of the location manager, they ... read more

Erica M 

on BBB

4 weeks ago

I am filing this complaint against Extra Space Storage regarding an extremely unprofessional interaction with an employee named ***** at the ***********, ********** location at ************************************ the office with a simple question regarding my lease agreement and the late-fee policy. I was informed that a late fee could only be waived once during the duration of my tenancy. I then asked where this policy was stated in my signed lease agreement because I was unable to locate any language supporting this claim... read more

Madeleine F. 

on BBB

a month ago

Beware of this business. I started the reservation process for a storage unit this past weekend and entered my credit card details, but I changed my mind before signing the rental agreements and closed out of the page without completing. Little did I know that Extra Space Storage considers providing your credit card information as entering into a formal rental agreement, and I was charged as if I were moving in that day, despite never signing anything, selecting a move-in date, or being aware that I had entered into any agre... read more

Kristina W 

on BBB

a month ago

I rented a united in *********, **. And I'd highly recommend not renting from these crooks. I moved my stuff into this unit before it was purchased by "extra space" they have consistently and constantly raised my rent. They have never, not once contacted me via phone, email, or regular mail to let me know that prices would be increasing. They just continued to charge whatever they wanted each month without notification. I have never needed the size unit I'm in, but it was all that was available when I moved in 3 years ago. W... read more

Lee T 

on BBB

a month ago

This corrupt corporation needs to be put out of business. They buy all the storage facilities in the area and jack the rent up to an outrageous price. From $75 a month to $183 a month, after they purchased the place. They know most people don't want to move their stuff, and they will just pay it.They are currently being sued by New York:The Evidence of Corruption In February 2026, ************* filed a landmark lawsuit against Extra Space Storage, alleging:Predatory Price Hikes: Luring customers with low rates (e.g., $290/mo... read more

Muhammed I 

on BBB

a month ago

In February 2026, I rented a 10x10 storage unit from Extra Space Storage for $83 per month. After only four months, my rent was increased from $83 to $147.When I contacted the office, they told me that this was mentioned on page 9 of the rental agreement, which states that the rental terms may change with 30 days notice and that the monthly rental charge can be increased due to market conditions or for any other reason.I was also told that 10x10 units are currently around $180, so I should consider myself lucky. Honestly, th... read more

Delana R. 

on BBB

a month ago

My unit rental more than doubled!! When calling the office, the customer service agent replied with, "om my god," - I asked to speak with a manager and was told they would have manager call be back- 2 hours later, nothing. I called the office bk and was told- he will call you tomorrow, hes busy. 

Hannah T 

on BBB

a month ago

I have had 2 storage units at extra space storage on elkhorn blvd in north highlands for over 2 yrs everything was fine until recently when i would come to my units to find new locks on them this happend a couole of times i gues the first time may have been that i didnt close the lock all the way , the next 2 times it happend i was given no explaination then the 3rd time i was told that someone broke throigh the wall in the naighboring unit . The it happend again after i closed out one unit i returned 2 days later to find a ... read more

Kevin C 

on BBB

a month ago

Terrible service, ruined my items and refuse to help. Had their roof replaced over my climate controlled units, completely showered my things in rust and debris. STAY AWAY