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Extra Space Storage
- Self Storage
- Azusa, CA
About this business
Location details
900 W Foothill Blvd, Azusa, CA, 91702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
***BE AWARE OF BREAK-INS/STORAGE THEFTS*** Our storage 2333 was broken into with no signs of lock picking which makes me think it was an inside job. There were footprints on the wall which also makes me believe they might have came in through the top. Attached are photos of the footprints on the wall & my mattress leaning against it where the person might have landed or used for leverage. There are no cameras on the hallways & in no which way is this location secure. Some of the items missing include three black storage crat... read more
Business response:
We are disappointed to hear about the break-in and theft from your unit. This security concern is serious. Please contact us at (626) 414-2300 to discuss further.
***BE AWARE OF BREAK-INS/STORAGE THEFTS*** Our storage 2333 was broken into with no signs of lock picking which makes me think it was an inside job. There were footprints on the wall which also makes me believe they might have came in through the top. Attached are photos of the footprints on the wall & my mattress leaning against it where the person might have landed or used for leverage. There are no cameras on the hallways & in no which way is this location secure. Some of the items missing include three black storage cr... read more
It's unfortunate that we came in November 2023 $118 with insurance included. The Agent was the very helpful. We asked if this introductory offer would change at all in the next month or the year because of the bait and switch complaints. We were told we would be getting a notice upon our first year for an increase, as is industry standard. By January we had our first increase of an additional $81.10! We fought the increase. But needed up in middle ground. It's July and we just got another increase. $122 increase! It's unfor... read more
Business response:
Anna, we appreciate your feedback! From time to time our systems will compare our prices with other storage facilities in the area and will adjust our rates accordingly. We will always notify you 30 days before a rate change will take place. Your business is important to us, and we'd like to speak with you about your rate increase. Please call us at 888-storage.
Be careful of the bait and switch. We signed up for a storage space for $68 a month on a month to month basis. Two months later we get a letter saying they're increasing the rate to $137! It's ridiculous, shop around and ask about their fees specifically.
Business response:
Hi Jc, thank you for your review. We strive to provide competitive rates and occasionally adjust them to reflect market conditions. We regret that this change did not meet your expectations. We will be sure to review your feedback further internally in hopes of providing our customers with a better future experience. Please give us a call at 888-storage if you would like to discuss this further!
Worst storage location, while walk through they show you different space and assign different storage space while finishing the paper work. Representative is liar.
Business response:
Thank you for taking the time to share your feedback, Sravs. We're sorry to hear about your experience. Please don't hesitate to reach out to us if there is anything more we can do for you.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 299 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:00 a.m.