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Fast Pace Health Urgent Care - Middlesboro, KY
- Urgent Care
- Middlesboro, KY
About this business
Location details
239 N 12th St, Middlesboro, KY, 40965, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Front office staff is kind of rude. However, all of the practitioners we’ve seen at Middlesboro First Care have always been very professional.
With an appointment at 3:20, we arrived at 3:28 with one other person in the lobby. We waited in the lobby for over an hour before being moved back. After we got back to a room and vitals were checked we waited another 40 minutes or more and the doctor still hadn’t been by. Id like to stress I understand things take time, but with one other person in front of us, and maybe one other car in the parking lot, it stopped making sense as to why we were having to wait so long. Seeing multiple people at one time is done by others e... read more
I tested positive for Covid previous to going there they retested me X-ray to rule out pneumonia I needed paxlovid but they don’t write rax for it. I had to find a Dr to examine me and give paxlovid for Covid.
They were very rude and unsympathetic to my sonsvsymptoms. When she left the room I could hear her talking about me to the rest of the staff. She was very unprofessional
Business response:
Greetings, Nathanial. We are sorry to hear about your negative experience with our staff at First Care Urgent Care - Middlesboro. We take customer feedback seriously and apologize for any inconvenience caused. We strive to provide compassionate and professional service to all our patients, and your feedback will be addressed with our team. If you would like to discuss this further, please feel free to reach out to us at customerservice@fastpacehealth.com or (931) 253-1110 ext. 8406. Thank you for bringing this to our attenti... read more
They sent me to a hospital that didn’t even have a orthopedic doctor for a broken humerus. Now I’m stuck finding my own doctor in the pain I’m in.
waited for over 3 hours just to have them tell me to ice my foot and i waited id say another 45 mins after the x-ray for the doctor to come into my room to tell me that and i heard them outside sitting around talking about the food that they was eating
I waited for an hour and 15 minutes. I had an appointment at 5:30. When asked why two patients who came in after me were able to go back before me after they had only waited about 30 minutes, I was told “it doesn’t go by time” by the nurse who finally saw me. I received poor care and absolutely diasspointed in the lack of empathy possessed by this urgent care clinic.
Frequently asked questions about Fast Pace Health Urgent Care - Middlesboro, KY
How is Fast Pace Health Urgent Care - Middlesboro, KY rated?
Fast Pace Health Urgent Care - Middlesboro, KY has a 4.7 star rating with 1,086 reviews.
When is Fast Pace Health Urgent Care - Middlesboro, KY open?
Fast Pace Health Urgent Care - Middlesboro, KY is closed now. It will open at 8:00 a.m.