This profile has been claimed by the business owner or representative.
FastMed Family Medicine
- Family Practice
- Garner, NC
About this business
Location details
5156 North Carolina 42, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Why bother having a priority appointment when you take a cut finger and sit there yakkking about things that have nothing to do with the patient....telling stories, etc you need more doctors here. I made my appointment this morning, it's was supposed to be priority. Seriously why bother having the priority express. Hated FastMed from the beginning and still don't like them.... if Uncommon Care in Angier was open today In would have gone there. Better not send me a survey it won't be good!!
Business response:
First of all thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We'd like to understand more about your experience so we can address your concerns and learn from your experience. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
If your patient and don't mind the wait then they get the job done. BUT prepare yourself for a doctor who will look at their computer more than they will you. I have been multiple times and have seen different PA's and the level of care remains a constant. Rushed, unfriendly and cold. The receptionists are always nice though.
Business response:
We're sorry to hear about your experience at FastMed, Lindsay. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you.
You will wait 2hours even if nobody is checked in before you, do your own self examination & most important they will prescribe you the wrong pharmaceutical medication and waste your time ! Don't go unless absolutely necessary; even if so think about it a second time.
Business response:
We're sorry to hear about the pace of care, Erin. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
We went to this Fastmed to have xrays taken of a joint on my son that was injured several days earlier and still causing significant pain.The front desk staff as well as the nurse aid were extremely pleasant and welcoming. My son and I were immediately checked in and vitals taken quickly. Our appointment turned downhill when the PA came in. I don't recall his name, heavier set gentleman with a loud demeanor. Before I continue, let me share that my son is young (early elementary age), has significant health issues (which we t... read more
Business response:
We strive to deliver quality, convenient care, Abby, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
I don't know what you would originally expect from a Fast Med Urgent Care. I would expect a quick and easy service that allows me to continue my day. You would think that any person with a job or plans later in the day would be able to accomplish them once a quick and easy service is acquired. You would like to enjoy an evening with a loved one, or be on time to a family dinner. Unfortunately, I've have never waited so long in my life for anything. I understand the need for an accurate service. I do not understand the excuse... read more
Business response:
We strive to deliver quality, and convenient care, Aaron. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Came in a for a check up and was immediately notified of a 2 hour wait time. Was also instructed that you were not allowed to leave or no notification system was in place. Noticed a bunch of nurses just standing around chatting for most of the visit. The friendliest person was the doctor. One of the nurses was busting her butt though, she offered me cold water and was not a chatty patty. The staff up front wasn't necessarily rude but they were not attentive and patient focused. They were only engaged when it was time for me ... read more
Business response:
We're sorry to hear that you had a less than acceptable experience at FastMed. We have a patient-focused culture and want to provide each patient a great experience. Please contact us so we can discuss this further, CustomerRelations@FastMed.com and connect you with the right person to take action on your feedback. Thanks.
I had the opportunity to be in FastMed in Garner, NC today. The check in employee was not at all friendly. I feel like it is ridiculous that they required you to keep a credit card or debit card on file that they have access to! Never, ever has a doctor's office required a credit or debit card be left on file to be seen. The Physician's Assistant was rude and very impersonal. I was taken back by his demeanor unfriendly personality. The last think that you want when you're sick is someone who is rude and hateful diagnosing y... read more
Business response:
Hi, Regina, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience? Thank you.
If I could give negative star I would! I got bit by a copperhead snake on my foot and drove to Fast med. Went in and informed receptionist that I had been bitten she then proceeded to give me paperwork to fill out. about 10-12 min passed and then another girl came out to get my ID and insurance card. After a few more minutes I had completed my forms (by this time I was very swollen) When I took them the completed forms they informed me that they did not treat venomous snake bites and that they had called an ambulance for me.... read more
Terrible! My complaint is for the administrative staff. My husband went to this clinic while in North Carolina a week ago (we live in NY). This week he went for follow up with a doctor here in NY, we have been trying to get a copy of the blood test results sent to our doctor here so that he can continue receiving proper treatment. It has been 3 days that we have had to make numerous calls, they give all the excuses in the book to not send them. Our doctor has also made attempts to get them and even she is put on hold for 20+... read more
Frequently asked questions about FastMed Family Medicine
How is FastMed Family Medicine rated?
FastMed Family Medicine has a 4.3 star rating with 188 reviews.
When is FastMed Family Medicine open?
FastMed Family Medicine is closed now. It will open tomorrow at 9:00 a.m.