This profile has been claimed by the business owner or representative.
FastMed Primary Care
- Family Practice
- Sanford, NC
About this business
Location details
724 South Horner Blvd, Sanford, NC, 27330, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
would not recommend got a cut on my head when in they put 10 staples charge me 200 bucks which was fine but they told me to come back in 10 days and they would remove the staples for free the 10th day sale on Labor Day so I went in on the 11th day which was Tuesday they said I had to have an appointment so I made an appointment for Wednesday when I went back on Wednesday for my appointment they told me that it had been more than 10 days so they had to charge me 200 more dollars like I said wouldn't recommend to anyone
This place really not fast at all. Had my appointment at 12:30, got here at 12:15 it's 12:50 and still not seen. The two women at the front were rude af! Kaila or whatever her name is made a comment "well we won't be able to see you" after a man told her that he couldn't make the 120$ Copay. Like in a professional space she didn't have to add that on. The place is not professional, and not welcoming. Not to mention there were multiple times ONE person was left to deal with the long line of people. I just came for a TB test... read more
HORRIBLE!!! Do NOT go here!!! First off the receptionist has the personality of a ROCK!!! Secondly we have Horizon Blue Cross/Blue Shield with only a $15.00 copayment. With the age of the internet this is easily verified. However, FastMed "policy" is to collect $100 from all blue cross and blue shield members!!! But since we don't have a deductible they were kind enough to reduce this to $50!!! When questioned the lady with the personality of a rock kept tossing this paper in my face saying it is "office policy". When I aske... read more
Business response:
First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We'd like to get more detail about what happened. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.
Would not recommend. recepionist is rude and on the phone taking care of personal business while "helping" patients. Once called Into the back we water an hour and a half before anybody came to help.
Do not come here!!! So I needed to take a TB test for college, and I called the day before to make an appointment the next morning. It does not matter if you have an appointment I arrived and checked in at 8:30, and waited an hour in the lobby, then waited another hour in the room. Basically a two hour wait even though I had an appointment. I needed to come back 24 to 48 hours for the results. When I came back it was even worse! I waited in line just to be checked in for 40 minutes, and there were only two people ahead of me... read more
Business response:
We strive to deliver quality, and convenient care, Kristin. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
The first time I visited this office it was great, they checked me in and saw me quickly. They did a couple tests and diagnosed me with a virus and told me to come back in 3-4 days if it was not better. I waited a week and was still not better so I returned. This time despite checking in online, I waited over an hour in the waiting room and an additional 1.5 hours in the exam room. By the time someone came in and saw me it was past closing time and I was starting to worry they had forgotten me and were closing the office w... read more
Business response:
We take feedback very seriously, so if you can please send an email to CustomerRelations@FastMed.com so we can have the right person contact you? We'd appreciate the opportunity to learn more. Thank you.
There is nothing 'Fast' about this place. Paint drying on molasses is faster. I made a 0905am appointment for a State Corrections Officer physical and showed up on time. I even uploaded the documents and my ID the night before. Semper Peratis, baby. However, it meant nothing. I had to fill out the same forms and additional paperwork. As I type this, it's going on over 3 hours to see the doctor. I went to the desk to ask why the wait and a bald man at the desk rudely told me, 'Sir, I'll be seeing you shortly.' I sat in the ro... read more
Business response:
Thank you for posting this review, Mark. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.
I have used this urgent care a few times over the years and have always received great courteous care. I was seen on 11/22 and was treated for pneumonia. I returned today because I was not feeling better, my chest hurt and I had some shortness of breath. My online check in was for 5:05PM. I arrived at 4:45, completed checking in with the receptionist and sat in the lobby. I was called to the back around 5:20 and placed in a room. I sat in that room until 6:30. During this time, no one came to check on me or let me know why... read more
Business response:
First of all thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We'd like to understand more about your experience so we can address your concerns and learn from your experience. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
If I could have given zero stars I would have. The front desk employee was great. The nurse, so so. She did an awful throat culture. My son said he didn't even realize she had done anything. At least she was polite. The PA was a few four letter words. After entering he asked a few questions and said well I didn't need a throat swab to know you don't have strep. He said a few things and I wasn't listening. I did start listening and asked him how he knew it was a virus. He said, "I just told you." Then he said, "... read more
Frequently asked questions about FastMed Primary Care
How is FastMed Primary Care rated?
FastMed Primary Care has a 4.3 star rating with 194 reviews.
When is FastMed Primary Care open?
FastMed Primary Care is closed now. It will open tomorrow at 8:00 a.m.