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724 South Horner Blvd, Sanford, NC, 27330, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We've been to this location multiple times in the past and have generally had a positive experience but today was AWFUL! Brought my daughter in for a simple sports physical - even signed up online. Arrived early only to be told it would be an hour and a half wait even though there were only 2 people in the waiting room. Over the hour and a half we waited, 3 people were called back and one of those jumped in front of us because they were a drug screen. Obviously the clinic is understaffed and the receptionist was very rude. H... read more
Business response:
A message from Jessica Pendola - Chief Administrative Officer & Chief Compliance Officer. Hi Marissa. First of all I'm sorry about your wait time and the customer service issue. As a member of the senior team leading FastMed, both are concerning to me. I hear you about what you've read in the past about our commitment to training, but I can say first hand that our devotion to hiring the right staff and providing training is real. I try to follow up on each and every issue -- it's part of our continual improvement program... read more
My son was sick. We went in and filled out the paperwork after a hour of waiting they say it's going to be a 1 1/2 hours more that we could wait or leave and come back. We left. Went back waited over a hour and half more. Totally ridiculous. As much money as the make they should have enough on staff. To wait close to 4 hours to be seen is crazy. The staff is nice but they need to get it together. Someone sick should never have to wait that long.
I am an active duty Navy veteran of 15 years and my daughters are currently in North Carolina on vacation. One of my daughters injured her thumb and needed to see the doctor. When we were asked for my daughters SSN we refused to give it to the lady on the phone and explained to her that she just needs a benefit number not her SSN. Amy was very rude to my wife on the phone and refused to see our daughter because we did not give her the SSN. Tricare specifically tells US Armed Forces personnel not to give out their SSN and to ... read more
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. I'm sorry to hear that you had a less than acceptable service experience at FastMed. We have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. Simply put, we take it very, very seriously. Please contact me at j.pendola@fastmed.com, I would like to discuss the details of your experience here further. Thank you!
Quick service and attending person was good and initially a student checked me. In addition to the doctor's charge ($270, my oop was $40) my insurance was billed $299 for a regular wrist brace (that would cost $30-40 at Walmart/CVS/Walgreens), the doctor only billed $270 to the insurance company. I ended up with a separate bill from another company for over $161. There was nothing special done to the brace, it wasn't custom for my arm and yet they charged more than the doctor charged my insurance. This is why insurance costs... read more
Business response:
Lawrence, we appreciate you taking the time to leave feedback about your experience with FastMed Urgent Care. We value your opinion of us, and we strive to improve every patient experience with us. In order to better serve you and address your concern, please email Jason Williams, our CEO, at jason.williams@fastmed.com. Thank you for allowing FastMed to serve you.
I took my 11 month old son here, who had a 103 temp. The receptionist greeted us. Fake, but polite nonetheless. I went to the urgent care because my military ID expired and they confiscated it last week at the gate (made my life h*ll). Upon discovery of my not having my military ID (but I did have my driver's license), she told me they couldn't see my son, even though I had my husband's social. She proceeded to refer me to the ER. "You're going to have to just go to the ER," she said. No one ever "just" goes to the ER. As ev... read more
Business response:
Rachel, we appreciate you taking the time to leave feedback about your experience with FastMed Urgent Care. We value your opinion of us, and we strive to improve every patient experience with us. In order to better serve you and address your concern, please email Jason Williams, our CEO, at jason.williams@fastmed.com. Thank you for allowing FastMed to serve you.
FastMed Primary Care has a 4.3 star rating with 207 reviews.
FastMed Primary Care is closed now. It will open tomorrow at 8:00 a.m.