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FastMed Primary Care
- Family Practice
- Asheville, NC
About this business
Location details
160 Hendersonville Rd, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Had my foot cut at a nail salon. Went to FastMed to ask about getting a tetanus shot. They never even asked to look at the cut and when the woman came in to give me my shot she did not wash her hands. I asked her about the sign on the wall that said she should wash her hands and she told me she did it before she came in!! She was not concerned about it at all. Not a great medical experience, did not feel like they were competent or concerned. After I submitted this review I saw the response below asking me to email the... read more
Business response:
We strive to deliver quality, and convenient care, Leslie. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
Usually very quick and professional. I took my daughter in and waited for over an hour, when I opened the treatment room door I saw an employee lounging over the desk and asked how much longer, she said she didn't know. I ended up leaving without being seen.
Business response:
We strive to deliver quality, convenient care, Teresa, and we're sorry to hear about your experience. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Not the best place, bad turn in and out location. Kinda dirty , but they get the job done , especially if it's non trama it's faster than an ER.
Business response:
We take feedback very seriously, so we'd like to know more about what's behind your review. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
Terrible service, rude over the phone, they dont even wanna give you information from your own files from previous visits to their clinic. I suggest finding another provider if you think that you may have questions of any kind. They are clearly too busy to answer them and you are not important to them at all
FastMed has been my go-to urgent care clinic since I moved to Asheville and I'm honestly not sure why I keep coming back to this place. My first experience was great. I was in and out in under an hour and was diagnosed with strep. My last 3 experiences have been terrible. They diagnosed me with scabies and prescribed me a $60 cream to put on my skin for a month - only to find out at the dermatologist that it wasn't scabies and was diagnosed with something completely different. My last 2 times to visit were in the same week w... read more
I had been in Asheville about one week and I hadn't established a connection with a Physician yet. I stopped here. I was the only person there and reception couldn't be bothered. Being seen took rather a long time. They get two stars only because they helped me. I wish I had known not to go here.
The first time I took my Daughter to the Candler location I had a pretty good experience. Over the Christmas Holiday (Friday 12/22 & Tuesday 2/26) I took her back for a terrible cough that has been lingering for a week. My initial thought was pneumonia. I expressed this to the Doctor and PA I saw at both appointments! They listened to her lungs, took oxygen levels and both the Doctor and PA insisted it was either viral or upper respiratory infection. No medication prescribed! I took my Daughter to a Family Practice t... read more
This is a terrible company. Check their ratings on the Better Business Bureau. They charged my insurance $509 to wash my cut finger and put a dab of skin glue on it. Their corporate office is completely unresponsive and non-transparent. Don't put your healthcare in the hands of this sorry company. Go to Sisters of Mercy Urgent Care, instead. They have an A+ rating with the Better Business Bureau and will not cheat you.
Care is great & customer service at facility but when their billing department processes your claim they bill incorrectly so its not paid by the insurance company even when they are in network. We have been to their facility 3x's in the past year & a half. The first 2 times they billed it billed per the facility doctor which is a on network doctor the last time they billed the facility instead of the doctor. Aetna has called their billing department & I have as well telling the company billing department how to bill the cla... read more
Frequently asked questions about FastMed Primary Care
How is FastMed Primary Care rated?
FastMed Primary Care has a 3.9 star rating with 223 reviews.
When is FastMed Primary Care open?
FastMed Primary Care is closed now. It will open tomorrow at 9:00 a.m.