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FastMed Urgent Care
- Urgent Care
- Zebulon, NC
About this business
Location details
817 East Gannon Ave, #104, Zebulon, NC, 27597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
had an appt at 1:45.. didn't get checked in until 2:30!!!!! why even have appts when they're aren't even on time?! all I needed was a sports physical. might as well consider this as a walk-in and get seen when you get seen bc the appts don't even matter
Business response:
Thank you Christy for bringing this to our attention. Please know that we are experiencing longer than usual wait times due to a high volume of COVID-19 testing. We are doing our best to work towards bettering the community.
So, So slow! it's an "urgent care" that now requires and appointment and you still wait hours to be seen. The Emergency room wait times seem to be better than this place.
Business response:
Thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
Called ahead, told them what our doctor was asking for. Showed up with our 11 month old daughter at 7:40PM. They turned a screaming baby away with a fever of 103 because they were closing soon. Couldn’t stay open for a tad longer, really?
Customer service is terrible on the phone. Short and rude, and they get hoity toity when you ask a question.
Business response:
Thank you for taking the time to share this review. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
I went in on Friday. After waiting in the waiting room for 2 hours, I was finally called back. Another hour later I was sent on my way with a misdiagnosis. Front desk and nurse were just as kind as they could be. When I finally saw the PA, he said “the 2 tests were negative. You have a cold.” No. No I didn’t. I waited 2 days and went somewhere else because I felt like death. I had the worst sinus infection she had seen in some time. The Pa at fastmed didn’t look up my nose. Didn’t touch my face or neck to feel the swelling... read more
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Katelyn. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
Told me nothing was wrong with my son with a 104 fever ! Come to find out he has a bad ear infection! Will NEVER go back.
Business response:
We strive to deliver quality, and convenient care, Hannah. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I went last night around 6pm with my son. 3 people waiting in lobby. I was told a 3 hour wait. I understand rooms inside may had been full. This to me is a sign of poor staffing, as I work in healthcare. I immediately looked online at Rex Urgent Care of Knightdale that had a 10 minute wait and I called to confirm. I was in and out there within an hour and seen by the wonderful Dr. Watson. I think this is where our family will return to going in the future.
Business response:
First of all thanks for raising this issue. We keep track of wait times, and we do our best to see patients as quickly as possible. We’d like to understand more about your experience so we can address your concerns and learn from your experience. Will you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.
I had a bad experience and ended up having to leave and go to another urgent care. I definitely won't return which is a shame because this location is so close to me.
Would never recommend! I took my son during the hurricane due to an allergic reaction. I told the check in lady it was cheaper for me to do a cash payment rather than bill insurance but she would not! I received a bill for 200 for 5 minutes! I called and they would not return my call, then sent my bill to a collection agency and charged me a 50 fee. Then stated they did call me.....I never received a call from their office. Then the agency told me, didn’t you get mail? I said yes 2 bills that is why I called. So basically th... read more
Business response:
We appreciate you sharing your feedback, Michelle. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.4 star rating with 1,236 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.