FastMed Urgent Care

4.4

Urgent Care
Kinston, NC

About this business

Healthcare Doctors Urgent Care

Location details

2908 North Herritage St, Kinston, NC, 28501, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 4:00 p.m.
Sun	8:00 a.m. to 4:00 p.m.

4.41,147 reviews

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Dawn Rich Manning

4 years ago

Every time I go to this fast med there is always an issue. Took my elderly father in for a Covid test and the lady said we only take appointments. Website said they take walk ins. She bucked her shoulders back and said well we’ve being doing this for 2 months. She told me to go across the street to the ER. Keep in mind the few times I have gone to this fast med I ended up at the ER anyway. The most unprofessional office I have ever been in and clearly all they do is refer to the ER.This is the Fast Med in Kinston, NC

Business response:

Thank you for taking the time to share this review, Dawn. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.

Mary Camell

4 years ago

I've been here since 9am and still waiting. this is rediculous!!! nothing urgent about this place! Do better,please!!

Business response:

Thank you for letting us know about this, Mary. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you!

Aaron Carrie Smith

5 years ago

There is nothing urgent or fast with FastMed Urgent Care. I went there and was told there was at least a two and a half hour wait. I asked the receptionist if they made appointments and she told me they did, so I made an appointment for the next day. After waiting for more than an hour after I checked in for my appointment, I asked the receptionist how much longer it would be. She said they didn't have any available rooms. I reminded her that I had an appointment and she told me they didn't make appointments, only time holde... read more

Business response:

Thank you for posting this review, Aaron. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you.

Amanda Derek Stroud

5 years ago

Worst staff, wait and facility ever!!!!! There is no sense of urgency at this facility. Three hour wait just to get seen and that’s just the start of how bad our visit was!!!

Business response:

Thank you for taking the time to share this review, Amanda. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.

Ivan N. Monroe

5 years ago

Walked into facility at 12:16pm for simple test. Finally took me back at 2:44pm. Tested at 3:40pm. Still waiting for doctor. Zero stars. Service sucks. On a positive note. Doctor was very nice and thorough.

Business response:

First of all thanks for raising this issue, Ivan. We keep track of wait times, and we do our best to see patients as quickly as possible. Could you email details to CustomerRelations@FastMed.com? Thanks. We look forward to hearing from you.

Laura G. Edwards

6 years ago

I checked online (website said 2 patients ahead of me) and arrived a few minutes early, but I have still been in the waiting room for a whole hour. Why does your company offer this service of checking? It obviously isn’t any benefit in doing so. I check in and did paperwork online a waste of time. But I have to go it’s 1:28 and I have just been called to the back

Business response:

We’re sorry to hear about the pace of care, Laura. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.

Kristy Michele Sanderson

6 years ago

Went Saturday with my son for a rash. After about 45 mins was told they had two in front of us and had to make a cast so we would wait awhile but we could stay if we wanted. They close at 4 its now 3 but they would see us since we were there or we could schedule an appt for the next day. I agreed to that and ask them do i need to bring anything back with me? They said no. Next day come for the appt and get asked for insurance and my DL (which they have scanned a million times) they have my debit card on file but not my DL? S... read more

Business response:

First of all, thanks so much for taking the time to write to us. We value your feedback. We’d like to connect with you directly to understand in more detail what happened with your specific experience. We strive to exceed the expectations of every patient, so when we fall short we want to understand the details so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. We hope to hear from you soon.

Sarah O'Brien

6 years ago

went to just see of I could get some meds until the next day till I could see a dentist. they never even took my name or insurance. all they said was they cant do anything about it or help me. they refused me any help. I'm so done with this place. they dont deserve to even be open with the way they treat people.

Business response:

Thank you for taking the time to write to us. Your concerns are our concerns, and we value your feedback. We’d like to get more detail about what happened and see if there’s anything we can do for you. We strive to meet the needs and exceed the expectations of every one of our patients, so when we fall short we want to understand the details behind why and how we can keep it from happening again. Will you email us at CustomerRelations@FastMed.com? Thanks.