This profile has been claimed by the business owner or representative.
Fivetwo at Highland
- Apartments
- Austin, TX
About this business
Fivetwo at Highland Fivetwo at Highland, an inviting Austin community that knows laid-back luxury. Our artfully designed apartments showcase gourmet kitchens, modern finishes, french doors, upscale appliances, and impressively high 12-foot ceilings. Get the best of city living right outside your door at our dog-friendly apartments in Downtown Austin with our neighborhood market, coffee house, salon, and yoga studio. When you need to take five, Fivetwo lets you unwind in one of our pool courtyards, complete with a shaded out... read more
Location details
110 Jacob Fontaine Ln, Austin, TX, 78752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Cheaply Built and Horrendously Noisy Windows and walls are thin and we can hear everything everywhere around the apartment. The vibration makes it worse than living on the street. Maintenance requested are often ignored and rejected. Trespassers and unauthorized personnel always occupy the clubhouse. Management won't do anything and is not responsive.
Business response:
Hello Shuyi, We apologize for any inconvenience you may have experienced during your stay at Fivetwo at Highland. We take your feedback seriously and have addressed the issues you mentioned regarding noise, maintenance requests, and unauthorized personnel in the clubhouse. Please reach out to us at (737) 255-8332 so we can discuss this further and work towards resolving these concerns.
Verified Renter We love cleanliness everywhere! Modern style! And also, all the managers are great professionals, pleasant communication and help in various matters, especially thanks to Keaton. Several of our friends are already interested and are also planning to rent.
Business response:
Thank you again for taking the time to let us know how we did. Bring your friends on over, we have a great referral program. We hope you have a great day! Tarryn Tanksley Fivetwo at Highland Community Manager
Verified Renter The staff at Highland FiveTwo were so welcoming and they (Keaton and Alexis) bent over backward to help get my application submitted and approved. I love the amenities and the area too! It has everything that I need for my work, school and recreational time. Will I ever leave? Good question.
Business response:
Hi, we are so happy to read such a great review about FiveTwo at Highland! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Tarryn Tanksley Fivetwo at Highland Community Manager
If you like being nickle'd and dime'd, this is the place for you I can't recall an apartment where the value for what I paid was worse than it has been at Five Two. There's a separate charge for EVERYTHING. Water boiler fee, package fee, bulk trash pickup fee, valet trash fee. The list goes on and on. Greystar only cares about making money, and it shows. It would be one thing if I felt like the facilities and overall experience of living here held up to the cost, but it simply doesn't. Things are often broken, dirty or in a ... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at FiveTwo at Highland. We would like the opportunity to make this up to you. Please contact our manager at (512) 220-8359 so we can make your experience a positive one. Tarryn Tanksley Community Manager Fivetwo at Highland
Verified Renter A wonderful location with a great community held back by a less than stellar leasing process and subpar maintenance of recently vacated apartments.
Business response:
Hi there, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I would like to get some more details about your experience with us, please give us a call at 512-220-8359. We are always more than happy to assist you if anything else comes up. Take care! Tarryn Tanksley Fivetwo at Highland Community Manager
Verified Renter Amenities are nice but the issues overpower that. Having constant problems with delivery people and missing packages. Stinking elevators, hallways, and parking.
Business response:
We are disappointed to learn of your experience here at FiveTwo at Highland but will take this opportunity to improve. We have all hands-on deck as we are seeing that pet owners are not picking up after their pets. We have sent out correspondence reminder as about pet protocol. We are hoping it will begin to improve soon. The issue with your packages, please feel free to give us a call at 512-220-8359 about your package incident and hopefully we can help out with your concerns, or we can get you in contact with FETCH. Tha... read more
Verified Renter The apartment is nice and amenities are nice but property management and maintenance is horrible. Based on the high rent rates, I would not recommend.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Themanager would really like to speak with you more regarding this matter. Please reach out to us at (512) 220-8359. We look forward to hearing from you. Tarryn Tanksley FiveTwo at Highland Community Manager
Verified Renter Great apartments, great amenities, and a growing area/location. Looking forward to the continued growth of the community!
Business response:
Hi there, thank you so much for your positive comments about FiveTwo at Highland! We hope you are taking advantage of our 2 newest retailers that have opened their doors and more to come in the next month. Hope we can bump your experience to a 5 star soon enough. Take care! Tarryn Tanksley FiveTwo at Highland Community Manager
Terrible Property Maintenance & Management The apartment and amenities at Five Two Highland look nice and new. However, the developer definitely cut corners on hardware and appliances. The cheap dishwasher smells like vomit, and the cheap washing machine has 3 settings and an agitator. Service requests take 2-3 weeks. There is no maintenance staff or janitorial staff that regularly maintain the amenities, halls, stairs, or trash rooms. If there is a repair or mess, you must complain to the office to have it resolved. They fo... read more
Business response:
Hello Anonymous, We are disappointed to hear that you did not have a more positive experience with us at FiveTwo at Highland. Thank you for bringing this matter to our attention. We are glad that the door was repaired as sensors were on back order so thank you for your patience. For any draft concerns, please stop by the office and we can walk you through how to set up auto draft in our system shod you need further assistance. We understand how certain things can be frustrating sue to a personal experience but overall, our... read more
Frequently asked questions about Fivetwo at Highland
How is Fivetwo at Highland rated?
Fivetwo at Highland has a 4.2 star rating with 376 reviews.
When is Fivetwo at Highland open?
Fivetwo at Highland is closed now. It will open at 9:00 a.m.