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Fivetwo at Highland
- Apartments
- Austin, TX
About this business
Fivetwo at Highland Fivetwo at Highland, an inviting Austin community that knows laid-back luxury. Our artfully designed apartments showcase gourmet kitchens, modern finishes, french doors, upscale appliances, and impressively high 12-foot ceilings. Get the best of city living right outside your door at our dog-friendly apartments in Downtown Austin with our neighborhood market, coffee house, salon, and yoga studio. When you need to take five, Fivetwo lets you unwind in one of our pool courtyards, complete with a shaded out... read more
Location details
110 Jacob Fontaine Ln, Austin, TX, 78752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter This community is not safe and not worth the money we pay to live here. Management is incompetent at making our well being a priority and I am looking forward to moving out.
Business response:
Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. I understand that you remained anonymous on here but please feel free to reach out to me at fivetwo@greystar.com or give us a call at 512-220-8359 to discus your concerns. Regards, Tarryn Tanksley Fivetwo at Highland Community Manager
Verified Renter 2 stars - one for relatively nice apartments (though expensive), one for Tarryn in the front office who is at least trying to be helpful. With that said, if you have the capacity to do so, my advice is to avoid Greystar to the best of your ability.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I would like to continue to assist with any concerns you have. Please contact us at (512) 220-8359 so we can work with you to make this right. Tarryn Tanksley Fivetwo at Highland Community Manager
Verified Renter This is my first apartment and everything has been perfect. I would 100% recommend this apartment to anyone!
Business response:
Hello, we're happy to hear you had such a positive experience with our team! Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Tarryn Tanksley Fivetwo at Highland Community Manager
DON'T FALL FOR IT The staff will make excuses for everything! The gated parking garage IS NOT secure!!! They have cameras but thieves driven in with tow trucks and have stolen cars, seriously ridiculous...Numerous car break ins or cars have all four wheels stolen and left on blocks (management says they can't control city crime), I've seen this about every 2-3 months. Displaced people to roam the complex. They have harassed people before, tried to break in, etc. The building was built poorly! Expect to smell sewage at least ... read more
Business response:
Hi there, we regret to hear that you are displeased with your recent experience with us. Feel free to stop by and we can break down and discuss your move out charges. Feel free to stop by or give us a call at 512-220-8359. Tarryn Tanksley Fivetwo at Highland Community Manager
I would not recommend this place to anyone, ever. Let me start by saying I love my actual apartment. The layout is great, the appliances are nice and the valet trash and recycling are convenient. All of that is not enough to make up for the apathetic management and security issues. My car has been stolen TWICE in less than a year from the gated garage. My spare tired has been removed from my car in less than a year and used to prop up a car to steal ALL of their tires, also TWICE. Packages are stolen daily from doorsteps INS... read more
Business response:
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (512) 220-8359 so we can work towards a resolution. We look forward to hearing from you. Tarryn Tanksley Community Manager Fivetwo at Highland
Break ins, management doesn’t care. I thought FiveTwo would be an amazing experiences with all their great amenities and friendly neighbors, and it was in the beginning. As time went on I stopped letting the giant pool and cool couches blind me from how dangerous this apartment is, for both your safety and your wallet. We have had countless break ins in our garages, which have gates and cameras, but no one looks at them or reports anything. Our garage gates can be broken into by simply cutting a wire and boom you’re in. Peop... read more
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Thank you for leaving feedback. Please reach out to us at (512) 220-8359 so we may identify ways to improve your experience. Tarryn Tanksley Community Manager Fivetwo at Highland
Verified Renter FiveTwo at Highland is a beautiful community. Their floor plans and amenities are of the highest quality. Unfortunately, the management is horrible at communicating. I have sent various emails that never received a reply and when I would call to get my answers they would say "We'll get back to you later". I moved in less than a month ago so I hope that the management steps up their game but this is extremely concerning.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you are willing to give us another chance, please reach out to us at (512) 220-8359 to speak to our manager directly. Tarryn Tanksley Community Manager Fivetwo at Highland
Verified Renter Not worth the money you pay to live here. Will definitely look elsewhere when my lease is up. One year being here is sufficient to realize that a pretty exterior doesnt make up for poor management, non existent maintenance and inconsiderate tenants.
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (512) 220-8359. We look forward to hearing from you. Tarryn Tanksley Fivetwo Highland Community Manager
Verified Renter Overall I am very happy with Fivetwo -- it's only been 3 weeks and it's my favorite apartment I've ever lived in, but the service requests and messaging through the portal make our experience worse and the apartment would be perfect if fixed promptly.
Business response:
Thank you again for taking the time to let us know how we did. Thank you for your kind words and this wonderful review! We hope to see you soon! We hope you have a great day! Thanks, Tarryn Tanksley Fivetwo Highland Community manager
Frequently asked questions about Fivetwo at Highland
How is Fivetwo at Highland rated?
Fivetwo at Highland has a 4.3 star rating with 423 reviews.
When is Fivetwo at Highland open?
Fivetwo at Highland is open now. It will close at 6:00 p.m.