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Fox Creek Veterinary Hospital at Kirkwood
- Veterinarians
- Kirkwood, MO
About this business
Location details
455 South Kirkwood Rd, Kirkwood, MO, 63122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I unfortunately had to put my dog down I had for going on 16 years. He was a great dog! I called around to several places for prices and appointments. 1st place I called was so rude and unprofessional (Lemay Vet) they only charged $60 but to go to place that spoke so rudely over the phone makes me wonder how I would be treated in person. I was told by another vet to see if this place had an appointment that day which they did. The price was $215 but I ended up paying $230. I wasn't sure why I was charged an extra $15 that is... read more
Business response:
Dear N.S., We apologize for any confusion regarding the extra charge and appreciate your feedback. We are deeply sorry for your loss and understand how difficult it must have been for you. We appreciate your kind words about our staff and the care they provided to Smoky. Thank you for choosing us during such a challenging time.
Had a excellent experience here from start to finish. Very caring staff and doctors. My Suki had to have surgery and we were both treated with compassion and respect. All my questions were answered, and my dogs surgery went very well. Thank you all!
Business response:
Hi Marnee, thank you so much for sharing your positive experience with us! We're thrilled to hear that you and Suki received compassionate and respectful care from our staff and doctors. We're always here to answer any questions you may have. Take care and thank you for choosing us!
Could not recommend a vet more, they were absolutely amazing with my pitty and were so understanding and accommodating to him as he hates the vet and normally has to be completely sedated. I felt so relaxed and at ease and i finally was able to get him the proper care that he needed. Will be coming back here every time!
Business response:
Hello Ellie F., Thank you for leaving us such a wonderful review. We really appreciate your feedback and look forward to sharing it with our team.
We had a really great experience at Fox Creek, despite the reason for our visit. Our senior dog's time had come and we needed to get him in quickly to help relieve his pain. I called Fox Creek and they let us make an appointment 45 minutes later. We arrived and they already had our room set up so we did not have to wait or cause our sweet boy any additional pain or anxiety. The room was peaceful and comfortable, our family- 3 of us plus our sweet black lab- fit more than comfortably. The staff were all gentle, sweet and very... read more
Business response:
Hello Jane L., Thank you for your great review! We truly appreciate your trust and confidence in our doctors and staff.
I was very disappointed, and I see there are multiple "1" reviews. I think the vets are following corporate orders and not thinking with their veterinary hat on. I tried to get my dogs EN purina prescription filled on Chewey rather than using the FoxCreek supply and they would not allow an "external" prescription, this also occured with hearttworm med. I have two dogs and after several incidents...they tried to tell me my puppy needed an additional round of shots she already had, and other service issues. When I told th... read more
Business response:
Thank you, Mary, for sharing your feedback. We're disappointed to hear about your experience and regret that we did not meet your expectations. We'd welcome the opportunity to make this right. Please contact us directly at (636) 458-6569 so we may address your concerns.
They charged me over $2,000 for my cat's surgery and shots but never sent me an explation of the biopsy or explanation about the stitches. They said that because I complained about twice being left in the room for an hour I was no longer a client. The vet who did the surgery said that she was frustrated over the hospital and had been complaining for 4 years.
Business response:
We are sorry to hear that you are dissatisfied with your experience. We take concerns regarding communication, wait times, and follow-up care seriously. All available medical records and diagnostic results related to your pet’s care were provided so they could be reviewed with your current veterinary provider. When a client relationship is discontinued, we remain committed to ensuring appropriate records are available to support a smooth transition of care. We wish you and your cat the best moving forward.
Over-priced and inconsiderate. They are not a conventional facility. They double book appointments . Two of the last three times I had an appointment, they made me wait over half an hour to see the vet. I will say my cat's surgery went well but their business practicrs are bazaar. There is a high turn over of both doctors and techs. I would highly afvise not using them.
Business response:
Thank you for your feedback. We are glad to hear your cat’s surgery went well, but we are sorry your overall experience did not meet expectations. While emergencies and complex cases can occasionally cause delays, we understand how frustrating extended wait times can be. We appreciate your concerns and will use your feedback as we continue working to improve our scheduling, communication, and overall client experience.
Do not recommend bringing your precious animal here. I personally was overcharged and ultimately was not pleased. My Sweet member of my Family passed after receiving multiple shots at the Fox Creek Veterinary in Wildwood. Just please beware before you even think about bringing your member of your Family here. After all, we value and love our animals so very much.
Business response:
We regret to hear about your experience and are deeply disappointed by your concerns. We understand how precious your family member was to you. Please contact us at (636) 458-6569 so we may address your concerns and better understand what happened during your visit.
I took my dog there after her regular vet told they could keep her until Monday and they said she needed to be euthanized right away and they only keep stable dogs. I asked for pain and anxiety medication for her to come home and have a vet do it at our home The vet said ' now your being ridiculous ' they didn't even know what was wrong with her and wouldn't help me just til Monday to see a neurologist. I will never stop feeling guilty for listening to them
Frequently asked questions about Fox Creek Veterinary Hospital at Kirkwood
How is Fox Creek Veterinary Hospital at Kirkwood rated?
Fox Creek Veterinary Hospital at Kirkwood has a 4.7 star rating with 666 reviews.
When is Fox Creek Veterinary Hospital at Kirkwood open?
Fox Creek Veterinary Hospital at Kirkwood is open now. It will close at 8:00 p.m.