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Fox Creek Veterinary Hospital at Kirkwood
- Veterinarians
- Kirkwood, MO
About this business
Location details
455 South Kirkwood Rd, Kirkwood, MO, 63122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I had a very disappointing experience at Fox Creek. My cat was seen on 11/5 after being lethargic, and after bloodwork they suggested possible cancer and urged me to get a same-day X-ray at VRA, which I paid extra for. The X-ray showed a mass, and an aspirate on 11/7 confirmed cancer. When I called Fox Creek for guidance after receiving the diagnosis, I was told I could only speak with the specific vet who saw my cat--and she wouldn't be in until Monday. Despite the urgency they emphasized earlier, I received no communicati... read more
Business response:
Thank you for sharing your feedback, Emily. We're disappointed to hear about your experience and regret that we didn't provide the compassionate care and communication you deserved during such a difficult time. We have reached out to you in a couple of different ways. Please contact us at (636) 458-6569 so we may address your concerns.
WORST EXPERIENCE! : I made an appointment for my sick puppy thinking she would have the best care possible, but was met with the worst customer service I have ever experienced. Upon arrival, we were put in a room and saw a technician who told us the vet would be in, in just a second. 20...30...45 minutes go by, enough time for my dog to poop in the exam room (she has a stomach bug) and it smelled absolutely awful. There was no air flow in the room. So we moved to the hallway and proceeded to stand in the hallway for another ... read more
Business response:
Hello, Megan, Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (636) 458-6569 or kirkwoodinfo@foxcreekvh.com. Thank you again for your feedback, and we hope to hear... read more
WORST VETERINARY EXPERIENCE EVER- Where do I start? The lack of communication in telling us that even though we had an appointment, they had been overbooked that day and we would be waiting a while? We were there for 2 hours (no tests or anything done). The tech that placed us in the room said she would tell the doctor everything and be back in a second. An hour later, still nothing. There is no air flow in the rooms, therefore when the dog had diarrhea (the reason for the appointment) the whole place quickly smelled terribl... read more
Business response:
Hello, Paige, Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (636) 458-6569 or kirkwoodinfo@foxcreekvh.com. Thank you again for your feedback, and we hope to hea... read more
GO TO THE WILDWOOD LOCATION. Twice I've been here- the Kirkwood location- to see them, TWICE I have been disappointed.. And now, the Vet at the Wildwood location found a cotton ball in my dog's ear.. #hotmess
Business response:
Hello, Cindy L.- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at (636) 458-6569 OR kirkwoodinfo@foxcreekvh.com.
Frequently asked questions about Fox Creek Veterinary Hospital at Kirkwood
How is Fox Creek Veterinary Hospital at Kirkwood rated?
Fox Creek Veterinary Hospital at Kirkwood has a 4.7 star rating with 666 reviews.
When is Fox Creek Veterinary Hospital at Kirkwood open?
Fox Creek Veterinary Hospital at Kirkwood is open now. It will close at 8:00 p.m.