This profile has been claimed by the business owner or representative.
Fox Pest Control Midland
- Pest Control
- Midland, TX
About this business
Location details
4415 Northcrest Drive, #914, #914, Midland, TX, 79707, United States
Get directions
I Was completely bamboozled by the sales representative at my door! He told me I would have to pay quarterly and then I'm now getting billed every month. Complete liars. Now waiting on a service manager to show up tomorrow. Never will I sign at a door for any service ever again
Business response:
Hi Carrie, We are sincerely sorry for any confusion that there was in regards to your service and contract. Thank you for reaching out and requesting a manager come to your home. Please don't hesitate to reach out if you need anything. Sincerely, Kacie E. Customer Relations Team
We had Fox come out and spray for mosquitoes. Tanner was very professional and answered all my questions. Outstanding job Tanner. I highly recommend Fox for all your pest control.
Business response:
Hi Blain, thank you for your 5 star review! Tanner takes great care of his customers and we are grateful to have him on our team. If there is anything we can do for you before your next service please let us know. Sincerely, Abby V. Customer Relations Team
This is BY FAR the worst company I've ever experienced dealing with in my entire life. Not only are they deceptive, they have literally began harassing me after numerous occasions of me requesting that they stop showing up at my home with NO APPOINTMENT, NO CALL OR CONFIRMATION AND NO REASON TO BE THERE. Literally more than 10 occurrences of the exact same thing, no matter how many times I've said STOP! They are worse than an ex boyfriend or girlfriend who continues to stalk someone who does not want to be bothered! So much ... read more
Business response:
Hi Tamika, we apologize for all the frustration you've experienced, we can see we did not meet your expectations. However, you should have been receiving a call, text, and/or email informing you of your upcoming appointments, it is possible that your contact information is incorrect in our system. Our system automatically schedules customers, so when you called to cancel your appointments they were automatically getting rescheduled in order to keep your services on track. Nonetheless, it has been noted on your account that ... read more
This is the worst service you can have, they never call, they show up when they want to, stay about 10 minutes and charge you for their "services". Do not fall prey to them, they are a public company based in Utah. They try to represent themselves as local. They are a ripoff!
Business response:
Hi LD, we are sorry that you've had a negative impression of our company. Prior to every service you should be receiving a call, text, and/or email informing you of the time we will arrive for your service. If you haven't been receiving these notification please call our office to update your contact information. We are a family owned business with our corporate headquarters in Utah. However, we have a local owner of each branch. Sincerely, Abby V. Customer Success Team
DO NOT USE THIS COMPANY! we have been using the company for over 5 years and never had an issue until one of their technicians stole over 1k out of my drawer. called customer service and after several calls later I got to speak to whom supposedly is in charge, just to tell me that he couldn't believe that certain tech could have done that and to look for my money because maybe i had misplaced it. Didnt do anything about it and that technician is still working for them, so be careful!
Business response:
Hi Melissa, I am sorry that you are going through this situation, I am sure it is disheartening. We have appreciated your loyalty over the past 5 years. However, all of our employees go through extensive background checks prior to being hired. The particular technician in question has never had a complaint of this nature the entire time he has worked with us. After speaking with the owners of our company, we have decided that without hard evidence that our technician did steal your money there unfortunately is nothing we can... read more
I called to get someone to come out and give me a estimate. The man on the phone asked me what they looked like and I said different bugs and that could someone please come out and look he told me he knew exactly what they were without looking and I asked him how and he said because I have 20 years of experience and hung up on me because I guess I questioned him. Very unprofessional and I now have Orkin coming out.
Business response:
Hi Jean. we are sorry to hear about the negative experience you had with one of our representatives. At Fox we strive to offer a 5-star customer service experience. The insistent you described does not meet that expectation, and we are sorry for the frustration it caused you. Would you mind emailing me at abby.vanoene@fox-pest.com with the phone number you used to call us and the day you called? I would like to forward your information onto our quality assurance team so we can further investigate the situation. Sincerely, Ab... read more
Desiree did an amazing job, texted me before hand so I knew when to be home. She let me know exactly what was treated in and around my home. She asked if I had any spots Specifically that had pests. Definitely the best service I have gotten by far from Fox!
Business response:
Hi Mitchell, thank you for your positive feedback. We are glad you were happy with Desiree's service. We are grateful she is on our team. Please reach out to us if there is anything you need before your next service. Sincerely, Abby V. Customer Success Team
Great customer service. Desiree went above and beyond for us! I recommend fox pest control
Business response:
Hi Nallely, thank you for your review. We are happy to hear you were pleased with Desiree's service. We are fortunate to have her on our team. Please let us know if there is anything you need before your next service! Sincerely, Michelle B. Customer Success Team
They scheduled service without my consent. I never spoke to anyone about the service. Then a tech showed up rang the doorbell and left. He did not treat my property at all. Even though no service was given I got a $200 bill. I called customer service and told them exactly what happened and they said too bad, even though I had no service they are still billing me $200.
Business response:
Hi Andrea, we are sorry to hear of your frustrating experience. We would like to sort this out for you. Our system does not have an account under your name, so we are unable to look up your contact information to reach out more directly. Please call our office at your earliest convenience, and ask to speak with Mindy. She is our Branch Office Manager and will work to set things right. I have let her know to expect your call. Thank you. Sincerely, Michelle B. Customer Success Team
Frequently asked questions about Fox Pest Control Midland
How is Fox Pest Control Midland rated?
Fox Pest Control Midland has a 4.7 star rating with 1,572 reviews.
When is Fox Pest Control Midland open?
Fox Pest Control Midland is open now. It is open 24/7.