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Fox Pest Control Midland
- Pest Control
- Midland, TX
About this business
Location details
4415 Northcrest Drive, #914, #914, Midland, TX, 79707, United States
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We've been using Fox Pest Control for more than 2 years. We have had OUTSTANDING service from Manuel J. Have recommended Fox Pest Control to many of our friends and neighbors and all have been very pleased. They are attentive to details and spot on with customer service. Highly recommended!
Fox Pest Control clearly states on their website "FREE TERMITE INSPECTION & ESTIMATE" however when you contact them they say there will be an inspection fee of $200 if you don't have termites..... I don't mind paying for the inspection but don't appreciate false advertising. Will hire someone else.
Business response:
Hi Lisa, we appreciate your feedback, and we are working to get our websites updated with current information. We are sorry for the inaccuracy. We realize this can be very frustrating and gives a poor first impression. We are working hard to ensure other customers do not experience the same issue. Sincerely, Michael Stokes, Customer Satisfaction Manager
Great to deal with. Extremely nice, courteous and honest. Prices are very reasonable as well.
Fox Pest Control does an amazing job! If you are in need of your home being sprayed, I highly recommend them. I would recommend Emanuel G.
Really I would give them a 0 stars if I was able. We signed with fox awhile ago however after their first inside spray left stains of my floor I called the salesman and they came right back out and took pictures and said they would make it right. However no one ever came to address and we have since gotten our floors fixed. I have been trying to get ahold of them and work out some way to cancel our contract because I am not letting them ruin my floors again and have gotten no response. They have continued to call from a reco... read more
Business response:
Khrystal, we are sorry to hear of your frustration with your service. We apologize for any delay there has been with resolving these issues. Because of the limited amount of information we have about you from your review, we are unable to locate your account and contact you in a more direct manner. However, we do wish to get your concerns resolved as soon as possible. I understand your previous attempts to contact us have yielded no response. This is most irregular. I would love to speak with you directly so that we can addr... read more
Decided to give them another chance after talking with some neighbors! Randy was awesome! So nice, respectful and explained everything to me! Good job and decent price!
Business response:
Kayla, we thank you for your feedback and regret that we were not able to service your home in the timeframe you needed. It is our goal to get to all first-time customers within a period of 4 hours. Most of the time we are highly successful with this, but there are some days where the demand outweighs our manpower. We are sorry that this became the case the day that you called. We would still love to come service your home if you need. If you would like to schedule a service, just call our office and we will make sure to pro... read more
So 8 days has passed and we thought it was going great. Unlucky for us- these roaches we have been arguing and complaining about have come back to our house. Not small but HUGE. BUT because it's close to the 4th of July they are VERY BUSY! And it wouldn't be until over a week for them to get someone here. Hmmm, last time they talked to me the egg cycle is 2 weeks- imagine how much worse it gets. Needless to say Mickey is sick and they can call me to set up bombing when he gets back. Unacceptabel! Not happy and this is a joke... read more
Business response:
Alma, We are sorry we have not been able to get things taken care of with your roaches! We have tried everything we legally can, and after not meeting your expectations, we have issued a refund. We would have hoped to receive better than the lowest rating from you after having tried our best and not charging you for it, but we understand that we did not meet your expectations. We strive to make our customers happy and to be extremely competitive with pricing and options. We sincerely hope you are able to find what you are ... read more
We have been using Fox for about a year now. They have always been great whenever we had small issues and schedule us within the same week, usually. However, I have to say I am disappointed at how they have handled our situation this time. We found ticks on our dogs and in our home/bed Thursday evening. I called first thing Friday and never got a response. My husband called and they put us on a waiting list for that day, but said they would come by first thing Saturday, if they couldn't make it Friday. They called us after h... read more
Business response:
Hi Megan, We are sorry to see that you were disappointed by your most recent service. We strive to respond promptly to pest concerns, and regret that we were not able to come to your home within 1 or 2 days, as is our usual response rate. Heavy rain can affect the efficacy of the products we use, so when heavy storms come there can be days where we have to call off our technicians. Because we know this can be an inconvenience to our customers, we try to wait and see how the weather will truly behave before cancelling servi... read more
Service technicians are clueless to the business. They lied about the money back guarantee on the contract. They didn't kill any of the spiders or ants after two visits! Then threatened me with the contract after they failed to meet their own standards. I would not recommend them to anyone!
Business response:
Joe, We are sorry to hear that you have been dissatisfied with your services. We are not sure which of our team members gave you the impression that we were unwilling to honor the money-back guarantee, but this is simply not the case. We stand by this guarantee 100%. As stated in your agreement, if you need additional service for any covered pest, Fox will return and re-treat desired areas at no charge. If you are not completely satisfied with the results after no fewer than three re-treatments between regular services, Fox... read more
Frequently asked questions about Fox Pest Control Midland
How is Fox Pest Control Midland rated?
Fox Pest Control Midland has a 4.7 star rating with 1,572 reviews.
When is Fox Pest Control Midland open?
Fox Pest Control Midland is open now. It is open 24/7.