This profile has been claimed by the business owner or representative.
1300 Jefferson Blvd, Suite A, Warwick, RI, 02886, United States
Get directionsTry anyone else for your pest control needs. This place will sell you a bunch of bullshit. I paid in full for a service they guaranteed would be rectified. They did not complete as promised. I cancelled any further monthly treatment they sold me on but keep getting billed. After numerous calls texts and emails they still have no record of my cancellation. Horrible service.
Business response:
Hi Susan, We are sorry to hear that you were not satisfied with your service. We are always happy to hear more about what we can do to improve. If you have any further concerns please reach out at your earliest convenience. Sincerely, Kacie E. Customer Relations Team
Just like most reviews already as unreliable a company I have ever seen. Had a tech come on a Wednesday for yellow jackets they did a spray and even showed me in my electrical box area in the winter I would need to spray a sealant. Two days later I was showing my neighbor in the electrical box where the tech said to spray and saw a nest the size of a softball he missed. Called immediately for a follow up appointment. The woman told me between 8 to 12 on Saturday they'd be there. 12:15 nobody showed I called back and was told... read more
Business response:
Hi Derek, Thank you for sharing your experience. This is definitely not an appropriate way for our technicians to treat this situation. I have notified our technician manager, and they will be addressing this to ensure it does not happen again. Sincerely, Kacie E. Customer Relations Team
Setting up this plan was a breeze. They tell you all the great things they'll do for you, give you all these discounts and then tell you they can get a guy out same day. DONT FALL FOR IT. As soon as they take the money from your account it's all down hill. I own a duplex and both sides needed to be treated. Both sides have dogs. I was told 30 minutes to an hour they needed to be out of the house. Technician comes and says it's 4 hours... great we figure it out. Next time they decide to tell me they're coming is 20 minutes be... read more
Business response:
Hi Samantha, We appreciate your concern, as we use this to continue to improve. We are sincerely sorry that the aspects of your contract were not explained more clearly and that you were not treated to the best of our ability. Please feel free to give us a call at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
Terrible communication. They are fine if you're just doing routine services, but if you ever need any special treatment, good luck getting in touch with someone there. Value is on par with other companies and the technicians were always nice. They're just incredibly unreliable
Business response:
Hi Jack, We are sorry to hear that you did not have the experience you were hoping for. I am not able to locate your account to look into this further for. Please reach out at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team
I made mistake of taking the plan offered thinking that I could cancel anytime. However, that is no so. They come in go around the house periodically and get paid every month. There is heavy fee for cancelling the plan. which was not disclosed. Nor, was there any fees, for cancelling, mentioned on the email interactions I had with them
Business response:
Hi, We are sincerely sorry for any inconvenience this may have caused you. We are always happy to talk to you about your concerns. Please give us a call and we can discuss your concerns further. Sincerely, Kacie E. Customer Relations Team
In the beginning my husband just asked for a certain document that we needed because we were refinancing our house and we needed an inspection done by a pest control company. We did have them come and put some implants in the yard to keep the answer away from the house. After they did that, we asked for the particular document, they said they don't do that. my husband was told specifically that they did. That was the reason why he hired them in the first place. We had to fight tooth and nail talking to different people who k... read more
Business response:
Hi Val, We are very sorry to hear about your experience. We apologize for any inconvenience this may have caused you. We appreciate your feedback and will use this to improve our services. Sincerely, Kacie E. Customer Relations Team
After they said someone will contact me, no one did. All they do is promise and showcase quality service but won't follow through
Business response:
Hi Shandy, I am very sorry to hear about your experience and that your issue has not been taken care of and you feel like we have not given you the attention that you deserve. We definitely want to make this right. Someone from our management team will be reaching out to you shortly to help you. Sincerely, Kacie E. Customer Relations Team
I want to be clear - the technician -ELLIOT- was amazing My issue is with the company! I called and was told someone would bs out this week - there is a special for $199 and then $65 for the following 4 treatments to remove the yellow jackets ! I WAS TOLD THIS ISSUE WOULD TAKE 4 applications to kill the yellow jackets. Elliot told me - actually just one application should be sufficient and that I SIGNED UP FOR TWO YEARS OF MONTHLY TREATMENT ! Bait & switch ? Up selling ? Whatever - NOT OK! Buyer beware ! Sales guy is... read more
Business response:
Hi Sandra, We are glad to hear that you had a good experience with Elliot. He is a wonderful technician. We apologize that your yellow jacket activity is still persisting. I am not able to find your account to help you further. Please give us a call at your earliest convenience and we can make this right. Sincerely, Kacie E. Customer Relations Team
If I could give zero stars, I would. The door to door salesman had my wife sign his device to "schedule a walk through" and a month goes by and my wife gets a text stating she owes $50. Scam artist of a salesperson signed her up for a monthly subscription without her knowledge and on top of it they never came out to service the house. My wife attempted to call and finally got through to someone who mentioned that they been having this happen often as the sales people work off commission. The franchise location this is in ref... read more
Business response:
Hi Jesus, We are sorry our representative was over zealous. We are passionate about what we do, but we never want anyone to feel pressured into using our services. Sincerely, Kacie E. Customer Relations Team
Fox Pest Control Rhode Island has a 4.8 star rating with 4,246 reviews.
Fox Pest Control Rhode Island is open now. It is open 24/7.