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Fox Pest Control Rhode Island
- Pest Control
- Warwick, RI
About this business
Location details
1300 Jefferson Blvd, Suite A, Warwick, RI, 02886, United States
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When we first called, they were great. I'd give it 5 stars for their service. However, when they said they will come back to check on the trap they set up, they just ghosted us. We could not even get in contact with anyone. We tried calling, almost everyday and got forwarded to automated caller to wait, then they just hung up on us. We needed to get the trap checked and they said it's part of the contract and would be back after 2 weeks... it's been about a month.. no call no show for follow up at all.
Business response:
Hi Anne, I am very sorry that your service has not been as you expected. We definitely want to make this right. I am not able to find your account based on your yelp account name. Please give us a call ASAP and we will be ready to help you. Sincerely, Kacie E. Customer Relations Team
In response to Comment from Abby V. of Fox Pest Control - Rhode Island Business Owner who claimed on 3/15/2023 that I was getting a refund NO refund has been received and the operations manager chose not to take my call, or to call me back, not that a phone call should have been required to refund me anyway. Perhaps this comment claiming you were refunding me was just for show, to try to make people who see my review believe that you didn't keep my money. $175 for the initial appointment, $57 for a month of renting your ba... read more
Business response:
04/10/2023: Hi Irene, your refund was mailed out to you via check. You should expect to see it in the next couple of days. It was not refunded directly to your credit card because the finances for the month in which you paid in had already been closed. However, if you do not receive your refund check within the week, please let us know. And again, we apologize for the inconvenience, and we are grateful that you reached out to us. Sincerely, Abby V. Customer Relations Team 03/15/2023: Hi Irene, I am so sorry that you had a n... read more
They love their autopay billing. They kept billing after I canceled service over the phone . Total waste. NO VALUE FOR MONEY. They don't go in attics Came unprepared for service-didn't have mesh for under sink "ran out" Don't have wildlife services Wouldn't put bait in existing bait stations because they weren't theirs. Couldn't reach all of my windows for their "dusting service" for insects. Didn't say anything unless I asked, just didn't do them. I basically got NOTHING out of my quarterly service for $200 ($50 per month ... read more
Business response:
Hi Lisa, we apologize for the frustration you've experienced. According to your account, your services were cancelled on November 30th. The last time you were charged was on November 28th, however, we did refund you for the November charge. Due to safety concerns we only go into attics that are fully floored, and we exclusively use our bait boxes because our bait is specifically designed for them. However, we can see how this could be irritating. Your feedback has been greatly appreciated! Sincerely, Abby V. Customer Relati... read more
stay far away. I made the mistake of calling this company. a couple days before my apt I changed my mind called and canceled. a few days later one of their workers is camped out near my house. soon as my wife pulls in she jumps out and starts pretending the apt was never cancelled. I come out and inform her she says the company never told her... nothing was done or signed or agreed to. looking over my credit card statement and these folks have been charging me 62.99 every two weeks since that day. they have never done a d... read more
Business response:
Hi Ivan, we apologize that our technician showed up at your home after you cancelled your service. We also apologize for charging you for a service that was not performed. You were incorrectly charged $62 once, but we have since refunded that charge. However, we are very sorry for the inconvience. Sincerely, Abby V. Customer Success Team
Total waste of money with these guys stay far away ..paid them big money and no difference what so ever big waste of time ...problem still excess ..
Business response:
Hi Earl, we are sorry that you were disappointed in your service. We are committed to honoring our Satisfaction Guarantee, and we would love to improve your situation. Please call our office at your earliest convenience so that we can discuss treatment options and find a solution. Sincerely, Michelle B. Customer Success Team
The technicians themselves were fine and applied the treatment where I wanted it. I agree with the review that says they are borderline shady. Despite paying on the day of the treatment, I received four additional invoices including one 3 weeks after they had cashed the check. When I called to cancel the contact, they of course hit me with a $150 early termination fee so have me over the proverbial barrel to finish out the contract for the year. I recommend finding a company that does not have questionable financial practice... read more
Business response:
Hi Sally, we apologize for the billing error that led to you receiving inaccurate invoices. This was caused by an internal error with our software and has now been corrected. We regret that this experience led you to question the integrity of our business. I shared your feedback with our Branch Office Manager, Alex, and he will personally be calling to speak with you about any lingering concerns. We hope to restore your confidence in choosing Fox and will work to provide you with an excellent service experience. Please let A... read more
So I'm not going to say they didn't help my ant problem but they are borderline shady the way they conduct business. I signed up for a quarterly plan. $135 a treatment. They came on June 18th and charged me. On July 24th they came and charged me again. (My ants were gone after the first treatment btw). They charged me again on October 30th. And then on January 4th charged me again for services not rendered (I was told they were coming at the end of the month). That's 4 times in 6 months. A very strange "quarterly" ... read more
Business response:
Hi Jim, we apologize for the confusion and frustration you experienced with your service. I reviewed your account and verified the scheduled service months on your plan were: June, July, October, January, and April. I can see why you were confused, so I would like to explain. June was your initial service, when we performed a full interior and exterior treatment. This first service drives out pests from hiding places, but it is not enough to break the egg cycle. This is why we perform your second service just one month later... read more
when approached by their sales rep first time I was impressed with what the delivery and service would look like. later on it appeared there are a lot of small letters... - they dont remove dead rodents - many things are an up-sell service - every time you get pressured into signing a new service for something not covered under the existing contract. my bad, I should have read better (like I normally do, but they are good in this area!), you also trust the offer that "everything will be taken care of" with this fee. after ... read more
Business response:
Hi Xander, we are sorry that you have been disappointed with your Fox experience. We work hard to offer one of the most broad-spectrum pest control plans in the industry. Our base plan includes many pests for which other companies require specialty treatments, such as carpenter bees, roaches, and ticks. Certain pests require specialized materials and a different treatment schedule, which is why we charge a separate fee for those pests, but we often offer treatments at a discounted rate for existing customers. We apologize fo... read more
Frequently asked questions about Fox Pest Control Rhode Island
How is Fox Pest Control Rhode Island rated?
Fox Pest Control Rhode Island has a 4.8 star rating with 4,246 reviews.
When is Fox Pest Control Rhode Island open?
Fox Pest Control Rhode Island is open now. It is open 24/7.