Fox Rent A Car

Sharla J 

on BBB

2 years ago

They do very bad business didn't Answer the phone and charge me for 5 day rental I paid for and they canceled my trip! 

CR 

on BBB

2 years ago

I hope that by writing this review, it will save other people from being scammed by this company. My husband and I rented a car from Fox Rent-A-Car. When we made the initial reservation online, we opted out of the insurance. We have our own insurance and we certainly would not pay $26 a day for 10 days of insurance coverage that we do not need. The agent tricked us with the toll package as well, just like the others. When you are traveling and standing in line to get or return a rental car, by the time you get to the window ... read more

Stacy S 

on BBB

2 years ago

When checking in I was adding a second driver and they said its $11 a day, or for $15 you can upgrade to a higher class of vehicle that will give you more cars to select from and include that second driver. There were none of my original class or the upgraded class I paid for available. They sold me something they didn't have. Also, they told me if I purchased the pre-paid gas that I would be reimbursed for the amount equal to whatever gas was left in the tank. They did not, and when I called to discuss the bill the agent sa... read more

Charlene R 

on BBB

2 years ago

I hope that by writing this review, it will save other people from being scammed by this company. My husband and I rented a car from Fox Rent-A-Car. When we made the initial reservation online, we opted out of the insurance. We have our own insurance and we certainly would not pay $26 a day for 10 days of insurance coverage that we do not need. The agent tricked us with the toll package as well, just like the others. When you are traveling and standing in line to get or return a rental car, by the time you get to the window ... read more

Brian D 

on BBB

2 years ago

This company charges $15 administrative fee per toll while intentionally misleading you. I was offered the $10/day toll pass. I openly discussed with the customer service representative that I will only be going through +/- $30 in tolls on my trip so not worth the $100 for the pass and I would just pay cash at the tolls. The customer service rep agreed and also said I would be sent a bill for the toll roads which read the license plate and automatically bill. I understood and said that was fine. Not once did he mention there... read more

Nadia P 

on BBB

2 years ago

Waiting for lines over **** h and when you get there, they tell you we dont have car for the price you pay. They want to upgrade you for bigger car , then you go and get the car and you find out that you getting the same car . Their agent went to the back and then came back to tell us that her shift ended and her colleagues will take of us. So she spent 20 minutes in the back and came back to pick her stuff to go home. No one is watching them and they can do whatever they want . Shame on Fox this is my third time I am rentin... read more

Melissa H 

on BBB

2 years ago

Watch out! Just like all the reviews I wish I had looked into- they add a ton of charges afterwards. You think youre saving but youre actually paying more. 100% do not use FOX rental car. 

Paul C 

on BBB

2 years ago

The car was fine but they advertised $17 per day when really the price was over $35 per day. When a company misrepresents their prices it wastes the customer's time and erodes trust in the company. Then after the trip I discovered that we were charged a $15 administrative fee by Fox every time we went through a toll station in addition to the toll charge. These fees were not disclosed at any time prior to our turning in the car. So, we ended up being charged over $150 in toll related fees for a round trip from ****** to ****... read more

Sarah N 

on BBB

2 years ago

Front desk person snuck in or was distracted enough to charge ** for loss and damage insurance even though we declined it. Found charge on credit card after we finished vacation.