Fox Rent A Car

santhosh v 

on BBB

2 years ago

I booked a *** though Priceline from Fox (car rental place) on 2/25/23 to for two weeks for local use. I went on 2/25 to Fox to pick up the **** but they did not have the *** I booked. They only had a car in a larger size, which costed an extra $200. I told them I booked the *** and I do not want to pay an extra fee. They then said they did not have a rental car to give me. This is not the first time this has happened through FOX, and it has happened to my cousins as well. Last time I used Thrifty and Payless, and there was ... read more

Sharon C 

on BBB

2 years ago

Rented a compact SUV and prepaid through Priceline for 2/4-2/22/23 in *******. Worse experience renting a car i have had in the five years ive been doing it! Counter help was rude. Talking about other customers while dealing with current customers. They try to rope You into all these hidden fees by offering you a $200 toll pkg as ******* has a lot of toll roads. They tell you if you don't buy it you will be charged $15 per toll! Representative said fox doesnt provide pay by plate service or transponders like other companies.... read more

Sarah C. 

on BBB

2 years ago

I was required to use Fox Rental in *********** and was very dissatisfied. I was supposed to have a compact car and they gave me a minivan which is ridiculous. I asked a question on some fees on my rental price and they said it was taken care of during booking. Of course the fees were still on my final bill and the *********** operations refuses to respond. I don't understand why employees can flatly lie to customers and this company still operates. 

Freddy G 

on BBB

2 years ago

******************* together, booked for 5 days, no car was given because they wanted a cc not a debit card, the same one I used when I booked and paid for it weeks before. Car was a big need for me, I was suppose to drive my mother to her doctor's **************** is a cancer patient, instead I Uber for 5 days. Never again. 

Maciej M 

on BBB

2 years ago

BOOKING ID ****** @ ****** 2/16/22. Going skiing booked SUV, ******* had a blizzard plain delayed 1 hr. Turns out no SUV available , at 7 pm so I was offered sedan or nothing. I still had 4 hr drive to mountains. 7pm on the airport not too many options available on holiday Weeknd. Had to squeeze kids and long skies after unpacking bags on the sidewalk. I was told they hold a car 1 hrs and I should call being delays on the plain?! I wasn't only one in line to be denied SUV. In front of me 2 other groups had the same experienc... read more

Josh W 

on BBB

2 years ago

I rented a car on 1-28-2023 for the location outside the Denver airport, and the fuel level in the car was a little over a half tank when I rented the car - although the paperwork I received from the front counter said it was full. I told the gentleman about it who was working at the exit from the lot and he told me that he’d mark me for 5/8 if a tank. I thanked him and left. When I returned the car on the morning of the 30th I dropped it off with about 3/4 tank of gas, told the woman checking the vehicles what the situation... read more

Suriani S 

on BBB

2 years ago

I rented a prepaid car for the first time through Expedia from 12/27 - 12/31. I had to extend for a day on the rental, inquired and was informed the extension charges were a total $107.12 which I agreed and proceeded. I returned the car 30 mins earlier (yet they tried to charged me $13.49 for late returned but was refunded) where I was told to just dropped off the keys at the booth and leave. A few days later, there was additional charged on CC in the amount of $161.45. I wrote an email inquiring on this extra charges and ex... read more

Bobby M 

on BBB

2 years ago

Fox rental car was extremely disrespectful and racist. All because of the fact that I am white, they refused to give me a vehicle which I already paid for. I was switching out cars, so all my possessions where in the car I was switching. The manager on duty on 2/2/23 at 19:30 told me that he wasn't going to rent to me because I am white ND welcome to the new California. I called him racist and he called the cops, having me escorted to the sidewalk, with all of my work possessions and degraded / humiliated. Fox rental car is ... read more

Karen M 

on BBB

2 years ago

Do not do business with this company. I went with them because of their okay reviews; what a huge mistake. First, they dropped me at the wrong Fox car pick-up location, and I had to walk in the pouring rain in the dark in LA to find the right location. I got soaking wet, trying to find the location. The employees at the other location weren't very helpful at all. When I finally arrived, I had a reservation all ready entirely prepaid with insurance through Expedia. She asked me if I wanted additional insurance. I told her no,... read more