Fox Rent A Car

Sara B 

on BBB

3 years ago

We reserved a car for late October in early September. Our plans have had to change so my husband called to cancel. He was told it was non refundable!!!!! He reserved over the phone and was NEVER told it would be non refundable, and when the confirmation was sent, NOWHERE in the confirmation is there ANYTHING about it being non refundable. While he was on the phone with Fox, the man sent over a different confirmation that all of a sudden included the non refund policy. They accept zero responsibility for the fact that we wer... read more

Andrea M 

on BBB

3 years ago

Don't do it! This company is an absolute scam. I reserved a van through Booking.com and when I arrived in Burbank to pick up the vehicle, they didn't have it. Trying to get my money back has been a nightmare and I am still unsure if I will be refunded for the vehicle I rented but never received. Don't waste your time or money. Go to a reputable company. 

William C 

on BBB

3 years ago

Message to anyone that sees this I would strongly advise never renting from Fox car rental. We are currently in Florida under a state of emergency and fox car rental **** not allow us to return the car to only five locations in the entire state of Florida and four of them are Orlando or south where the worst hit areas are. They **** not work with me or anything else they say I'm on my own basically and if the car is dropped off at any other location, other than the five locations in Florida, that we are responsible for the c... read more

Thiago F 

on BBB

3 years ago

I had a very frustrating situation with Fox Rental Car! My reservation was made through Expedia in May 28th (prepaid). When I reached the counter at Fox in Sep 4th (around 2pm), I was informed by the manager (******) that I was unable to rent the car pleading I didn't have an international driver's license. I always rented cars in the US showing only the license issued by my country (Brazil). Anyway... I was told that it was a Fox's "new" policy. But, the thing is that I was never informed about it before. As mentioned, I'v... read more

Rochelle J 

on BBB

3 years ago

Fox Car Rental : Denver In my many years of renting cars, I've never been so sucker punched as I was here. The fast talking, rude and trite saleswoman told us that we needed to pay $11.99 a day for tolls and we have yet to go through a single toll. We reserved a Jeep and got a 4 cylinder banged up Mitsubishi Highlander that had squeaky brakes and shook. Consumers beware! Do not use this Fox Car Rental in Denver! 

Veronica K 

on BBB

3 years ago

If you read all Fox's responses to these reviews you see that you just need to read the fine print before you rent from them, then DON'T rent from them and go find another vendor. They've got everything covered. They have so many ways to charge you extra; daily toll fee's, prepaid fuel, expensive upgrades, etc. I rented in Denver recently, paid the $11.99 per day to cover tolls, only to find out as we started driving that the toll stations were waiving tolls, not charging anyone. You'd think the local Fox people would know a... read more

Antasha B 

on BBB

3 years ago

If I could give 1 star I would. These people are scamming customers...I will be reporting them to better business bureau. We paid for our rental car in full through their website $167 using our debit card...upon pickup Fox required a credit card to place a deposit hold...not a problem. Our mechanic finished my husband's vehicle enhancements a day early so naturally we returned the rental a day early. The next day Fox releases the deposit hold, but charges $43 to the same credit card. When contacted Fox billing department den... read more

Katherine R 

on BBB

3 years ago

I left an item in the car at the Seattle Tacoma Airport. About 5 hours later I called to inquire about getting it back. I spoke only to a recording for the Lost and Found Department and left a message providing exact information requested. The recording said they would return my call "as soon as we can". That was 8 days ago. I have called several times since, always just getting the same recording, never getting a person. After 6 days I tried pressing some of the different selections hoping to speak to a person. No luck. For... read more

Larry A 

on BBB

3 years ago

I rented from Fox Rent A Car ******************************************. The attendant said we would be charged only for tolls we accumulated on the Florida Turnpike. I drove from Orlando to I75 and returned on the same route. The charge on my bill was $179.85 dollars which is outrageous. Many other charges were on the bill which I have no idea what they are for. Under unlimited miles: 1 hour $10.26. 6 days @$30.62 which totaled $182.72. MCO CRF 10% which totaled $160.. Surcharge @ $2.00/day which totaled $54.00. 28 VLF @ $1... read more