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Fox Rent A Car
- Car Rental
- Los Angeles, CA
About this business
Location details
5500 W Century Blvd, 5500 W Century Blvd, Los Angeles, CA, 90045, United States
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I rented a car and the person who attended me gave me an upgrade because they did not have the one I had reserved but they charged me for the change. Then I pay with my card and I tell him that my daughter's husband is going to guide him, they also charged me for an additional driver because the one who pays has to guide, I informed him and he didn't tell me that he is the one who pays for the guide. I made the claim and they give me 50% back or a credit. The method is not to inform you well so that you pay more and the same... read more
Business response:
I apologize that your reserved car class was not available. If we may assist you further with your concerns please contact us at ***************@foxrentacar.com.
Do not rent from Fox. I rented a car and the tires are bald. I can see the threads on the tire. A flat could happen at any time. They want me to make an hour and fifteen minute drive to return it in this condition. Makes a loud noise when driving. I am afraid to drive it. No one will help me. Ruining my vacation.
Our car was infested with cockroaches and we had to replace the windshield wipers because they were so bad it was dangerous! They offered us a 50 dollar credit for Fox which we will never use! Do Not Rent from them!!!!
They charged us $149 for gas. We returned it full. Provided proof of payment of gas from the station just down the road. But since we only used 6 gallons they are only willing to refund us $50. Fox Denver Airport is where we rented from. And will never again. Stay away from Fox. Their customer service is horrible.
I rented a car at LAX. When I returned they added extra charges of $260. They never told me about this when I rented a car. When I called them to complain they said that the charges were for some insurance and they can give me half of the money back or talk to a manager to get a full refund. I asked them to check with the manager and get back to me. They never called me back and when I called them they said that my request has been denied and they can only give me future credits for Fox car rental.I don't ever want to rent w... read more
Business response:
I apologize that your dispute was not granted. All items charged on the rental must be signed for on the rental agreement. As this is a part of your rental contract the insurance is considered used once the rental is complete. If you would like further information or a copy of your rental agreement please contact us at ***************@foxrentacar.com.
Charged $75 more for early return and insurance after I was told my deposit was only for tolls and extras. Went around and around to deny insurance at check-out and then took weeks to get refunded. This company has settled a $700k suit by the California Attorney General for this yet they continue to scam people. BBB has lost my trust as well. How can you have a 1 star rating and get an 'A' rating by the BBB?
Business response:
I am not showing a recent rental agreement in your name, but if you wish to have an agent review your rental charges for you please contact us at *******@foxrentacar.com. Thank you.
Fox Rental Lied about the Gas fee!!! I signed and paid the "return your tank empty fee" $55.00 FEE. Then they charged me another $8.99 a gallon to fill the tank. It was really pushed on me to pay the "return the tank empty portion." I agreed and went to the gas station the night before and just put enough gas in it to get to the airport. I would have filled it but since I already paid for them to do so I had no reason to believe that they would charge me again. Never rent from them again they treated me like I was just a stu... read more
Business response:
I am very sorry that there was confusion on the gas charges. Prepaid fuel is something that must be added prior to return to get the prepaid fuel rate. We would be happy to have someone look into this for you, please contact us at *******@foxrentacar.com.
This is a company that has no service at all! Try to avoid it in future! It was a normal rental experience until I returned my car. I realized an hour later that I had left my camera bag at the back seat of car, but did not have time to go back due to my train schedule. I thought it should not be a big problem, but my experience proved that I was too naïve. I started to contact this Fox office, and thought they could send me the camera and I would pay the shipping cost. It was the start of the nightmare. The local phone nu... read more
Business response:
I am very sorry that you had an item left behind. Although Fox Rent a Car is not responsible for lost items we do our best to retreive and return any items that are located. I sincerely apologize that the customer's item could not be located.
Do NOT RENT from them!!! I had a rental reservation of $495 for a week. After I turned in my rental vehicle early and received my final bill by email, the final bill was $768!!! But KIDDING! There were extra charges, fees, and they even added on a extra day. I call Fox of course and when I was done talking to a manager they had removed some of the fees, but it still totalled $628. I then reached out to my credit card company and filed complaint and summited my original document of the reservation which clearly shows fees, ta... read more
Business response:
I am sorry that there was some confusion on your charges, all charges on the rental must be signed for on the rental agreement. If you wish to have an agent review the rental agreement with the charges please reach out to us at *******@foxrentacar.com.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.7 star rating with 8,242 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.